Yatra Online / Yatratrip.in — Refund not received | |||||
Dear sir, I had booked my Australia Tour through Yatra Online at Kolkata, Mirza ghalib Street. I have contacted Mr.Soumya Ghosh, a yatra representative . He offered me entire package from Visa issue to hotel booking. As per their requirement initially he ask me to pay Rs 80, 000/-, which had been paid in two installment.They asked me to submit the paper for visa approval as per their instruction i have given all my relevant document for the process. My tour suppose to start on 10th December, 2015 my booking reference provided by them is -YH 2175779. After submitting of document they had taken a responsibility to approve the visa, unfortunately my visa had been refused by Australian Consulate, Since I have full desire to visit Australia but due to visa cancelled i was unable to. After going through the visa paper, I found my visa was applied in 600 subclass 211 which is purely applicable for Business Trip, where as my trip was only to explore Australia nothing else. It is very sad to get a treatment from well established Travel agent. Since Visa was deny, my tour got cancelled because of them . I should be getting back my full money whereas they are saying you will not be getting any refunds. When I asked for Cancellation /Refund document they are simply denying. So i would request you to kindly look into matter and resolve the same at your convenience. Yours faithfully, SK MD Shakir Was this information helpful? | |||||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Md. Shakir,
Greetings from Yatra.com!
We would like to inform you that your visa got rejected by Australian High Commission, New Delhi not by Australian consulate and decision of approving or rejecting the visa application is a sole discretion of Embassy/Consulate. Australian visa was filed purely as a tourist visa, having tourist visa forms and all required documents as per tourist visa.
As per Australian High, no documents are mandatory except Passport, visa form and photographs, irrespective we have submitted all other personal documents of yours along with tickets, hotel, itinerary everything. In spite of this their visa has not been approved and we have shared the refusal letter with you.
We hope that this information will suffice the purpose.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We would like to inform you that your visa got rejected by Australian High Commission, New Delhi not by Australian consulate and decision of approving or rejecting the visa application is a sole discretion of Embassy/Consulate. Australian visa was filed purely as a tourist visa, having tourist visa forms and all required documents as per tourist visa.
As per Australian High, no documents are mandatory except Passport, visa form and photographs, irrespective we have submitted all other personal documents of yours along with tickets, hotel, itinerary everything. In spite of this their visa has not been approved and we have shared the refusal letter with you.
We hope that this information will suffice the purpose.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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Greetings from Yatra.com!
Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care