[Resolved]  Yatra Online / Yatratrip.in — Regarding the amount refunded

Hi,


I, priyanka rawat was to fly from delhi to hyderabad in the morning flight indigo 6e-303 with pnr no : gev8ux. I reached 6:20 at the airport. On asking for the boarding pass at the boarding counter, an executive of indigo denied for giving pass. They told me that i was late and need to book the ticket again. I missed an important meeting at office. They didn't even tried to help me out. They simply said me to buy a ticket for rs11, 000 for one way.
When i called the customer care, they said me they can't do anything from there, rescheduling of the flight can be done but from the airport only before the flight takes off.
Why they didn't mention all these things at the airport? They were constantly forcing me to take the new flight which was very expensive.

Now they are saying they will refund only service tax rs711.

I want you take a serious action against the executive standing at the boarding counter else you lose the trust of your regular customer also i would not prefer any friend or relative of mine to take this flight.

Also, don't force me to take this matter to a higher level. I want a solution as soon as possible.

Seriously, not expected from indigo!!


Regards,
Priyanka

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