[Resolved]  Yatra Online / Yatratrip.in — Tour package by yatra and boarding denied at last moment at rome fco

Address:	380014
Website:	yatra.com

Respected madam/sir,

I, dr. Paresh thakkar, had booked eurpoe tour through m/s yatra.com - ahmedabad office.

Since it was my very firt international tour, i had booked the complete package through yatra and paid the total charges - including visa charges, hotel booking charges, sight-seeing charges, europe rail tickets etc.

Now coming to the main point, during my return journey from rome (Fco international airport) to mumbai via lhr - london heathrow airport, after i finished all the boarding formalities, got the boarding pass of flight-9w5972 from rome (Fco airport) to london heathow. And when i was about to board the plane - flight 9w5972 from fco to lhr, time 17:20 local time, 19th may 2016; i was denied to board the plane just 10 minutes before the scheduled flight stating the reason that mine was schnezen visa. Since my entire package was planned by expert professinals of yatra and i fully trusted them while booking my travel package, and it was first international tour. Also by profession i am a doctor and i had taken their services as i wanted a hassle-free europe tour.
I was not aware that to board flight from rome to mumbai (Via lhr) schenzen visa was not sufficient. It was the duty of yatra to have arranged flight through schenzend country only for my return journey.

I immediately contacted yatra to sort out the issue but they raised thier hands and were not picking my phone-calls. As a result i was stranded on fco airport and was under tremendous stress since i did not have sufficient money to arrange the ticket from rome to mumbai, on my own.

This was complete harassment to me (A doctor by profession) and i was put in stressful situation by yatra.
This resulted in complete harassment and mental torture for almost 4 hours to me.

After coming to india i tried to contact yatra but they refused to accept their mistake and inform me that this is your fault and we are not ready to refund your money.

Now i want refund of my travel expense from rome to mumbai immediately from yatra.

Regards
Dr. Paresh thakkar
91 [protected]
Email : [protected]@gmail.com