[Resolved]  Yatra Online / Yatratrip.in — Unethical behavior and very unprofessional yatra team

Address:	Bangalore, Karnataka, 560004
Website:	www.yatra.com

Yatra team,

I am writing this to you with lot of concern with regards to your customer support and packages department my booking id is YH2588094

I have been in touch with one of your representative called Daljeet Singh, he has been extremely unprofessional and rude.

Below are his short comings which occurred during our booking process:

1. First he gave me incorrect dollar conversion, when I pointed out he then apologized and changed it.
2. He assumed that I am traveling from Chennai and gave me an itenary which had flights from Chennai where in I had clearly told him during our conversation that I am from Bengaluru, lucky I pointed out and he changed it after that.
3. He kept on confusing me with not providing the right itenary and options including the itenary and was behind me to do the booking fast
4. He did not guide me properly during the payment for the package, I had very clearly told him that I would like to avail the EMI options which is mentioned in the Yatra site for the Bangkok, Phuket & Krabi package and after making the payment through the link which he had provided he pointed out that I have not selected the right option of the EMI, it was his duty to tell me which option to select when I am making th payment, now I am struggling to convert it into the EMI.
5. I have not yet received the final booking confirmation from him nor Yatra and it is not appearing in my Yatra account as well, and I am really worried about the booking (I have paid almost 1 lakh 10 thousand through my credit card and 19 thousand through Yatra coupons)

I never expected this kind of response or carelessness from Yatra, I am extremely disappointed, please take necessary action against this Daljeet Singh, he was also rude in talking to my wife when she had called him, he is not at all a professional. Also he is making me feel that all this mess is because of me and he is right at his end which is ridiculous he is not ready to take any responsibility at all.

I write to you with lot of hope that my booking will be confirmed and my details will be sent across soon and my EMI issue will be resolved.

Regards