[Resolved]  Yatra — Unethical behaviour and forefetting money

Address:	411048
Website:	yatra.com

Dear Sir,
1. I am presently employed in UN Mission outside India. I have taken Tour package from Yatra for UK and Europe for my family i.e wife and two children. As I m staying abroad the deal has been made that they I will be applying Visa from my place of work and for my wife and children they will be responsible. However documents required for Visa like Hotel Booking, air tickets, Insurance etc will be provided by them only.

2. Accordingly I have applied for Visa for UK and Europe in respective Embassies. However UK Embassy has refused the vis stating following:-
(a) They couldnot verify the hotel Booking provided by Yatra.
(b) They asked for Europe Visa also
3. When I told Yatra intially they accepted their Mistake but later on the started saying sir that it is group booking and they Might have checked booking in your name etc.
4. Finally they said that we should convert our package to Europe instead o[censored]K and Europe and they said we will send you the revised cost.
5. Instead of repeated correspondence they kept buying time and took almost seven days and finally they have send just one mail saying that their is increase of 1, 60, 000/- due to various reason like rescheduling of flight etc and they asking us to bear 50% of the cost without giving any further details.
6. They have send the mail today only and also saying that I have to give decision today only otherwise as per policy they will forfeit my 80, 000/- which is initial booking amount.
7. Now i am feeling helpless and request for guidance on the matter.
8. Details of my Booking ID is : YH2405134, Yatra Jewels of Europe Tour.
my email ID is kaps.[protected]@gmail.com

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