[Resolved]  Yatra.com — After payment was successful, ticket not booked

Address:

Kolkata, West Bengal

I had booked a ticket from Yatra.com with reference number [protected].Both me and my friend booked the ticket.We paid from the same account.Both of our payment were successful.My friend got the ticket but i got a call from Yatra saying that "Till the time my bank s money was transferred to yatra fare got changed'.And that too from 4000 to 11, 0000 within 2 secs of time payment was processed
This is absolute cheating!!!
I completely understand that plane fare charges are dynamic and gets changed but that should happen before payment being made.After payment is done then how can one say that within 5 secs of time taken from payment to get processed from bank to Yatra the fare can change.
I am a software engineer and please dont give such reasons to me.
I told the customer care repeatedly to not take any action but she forcefully credited the entire amount to my account.
But my complain is that the ticket which my friend had booked is confirm.My friend is definitely not going alone.
yatra says that my friend will only get 400 as a refund amount.
In Refund it was written that only 300 will be deducted for online booking.Now they are deducting entire 4000
Yatra is a big fraud.They are just cheating giving lame excuses.
My friend cannot go alone.So please give the full refund for her ticket also or book my ticket for the amount i was paying.
If Yatra is providing such lame excuses that during payment processing from ban to yatra, yatra fare got changed, then people will stop doing online booking.