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Yatra Online / YatraTrip.in Complaints & Reviews

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Last updated Mar 26, 2024
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Yatra Online / YatraTrip.in reviews & complaints page 3

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R
Roji joseph
Jul 27, 2023
Jul 28, 2023
This thread was updated on Jul 28, 2023
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Amount deducted but booking not made for flight booking

I had made payment through google pay upi application for booking an indigo flight from bagdogra to kochin for 31/07/2023 on 27/07/2023. An amount of Rs14299 was deducted from my bank account by yatra and the booking was not made. I have attached the payment recipt. Kindly make refund so that i can book another flight....
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K
Kunal Sadh
Jul 13, 2023
Jul 13, 2023
This thread was updated on Jul 13, 2023
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Not crediting my money back and lying

Date of Transaction -20/06/2023
Payment mode (Credit Card/Debit Card or net banking) - DEBIT CARD
Bank Name - INDUSIND BANK
Amount Charged- 300000/-
Transaction reference provided by bank[protected]
Email ID (Used while booking) [protected]@GMAIL.COM

THEY ARE REFUNDING THE MONEY AND LYING TO US FOR SUCH A BIG AMOUNT...
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N
Nihilcharm
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Payment deducted but tickets not booked

I booked tickets from Bangkok to Coimbatore in Yatra today. Money got deducted and the tickets not booked yet. I have attached the copy of the payment....
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K
Kingtushar108
from Dehradun, Uttarakhand
Jun 16, 2023
Jun 16, 2023
This thread was updated on Jun 16, 2023
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Payment was done... booking was not done

I was booking for a flight without login in yatra.com.
During booking a flight from Delhi to Bagdogra for 5 july..the payment was deducted from my account but tickets were not booked.
Please refund the amount as soon as possible...
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N
nabadeep
from Guwahati, Assam
Jun 15, 2023
Jun 25, 2023
This thread was updated on Jun 25, 2023
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Money Deducted but ticket yet to book

I was trying to book my ticket from Guwahati to Lucknow. But the amount of Rs.8918/- was deducted without booking my ticket.

Kindly refund my amount....
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G
GauravSingh712
Jun 15, 2023
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Payment deducted ticket not booked , asking refund

I was booking flight from Yatra.com (desktop) as guest user from LKO to BLR. My payment got deducted but the ticket was not booked. Yatra team is not responding. I've already shared bank statement with them. email id which i entered was [protected]@gmail.com and mobile no. was [protected] .
Date of incident : 15/06/2023 .
I am requesting them to refund my ticket price which was deducted.
Bank statement of transaction is also...
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A
Amruta___patil
Jun 14, 2023
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Payment stuck

Hi my money was deducted but my booking is not reflecting. The email is [protected]@siamcomputing.com...
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S
Subash Gurusamy
from Chennai, Tamil Nadu
Jun 14, 2023
Jun 15, 2023
This thread was updated on Jun 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kings court rooms not allowed us to stay booked through yatra

I have booked room in Kings Court via yatra on 13/06/2023. Check date is 14/06/2023 and the checkout date is 15/06/2023.
Check-in & Check out time is flexible.(Screenshot attached for your reference). and also at the time of booking, I mentioned the check in time around 6.00 am-7.00 am to the hotel via yatra

On 14/06.2023 around 5.30 am, I reached the hotel. The gate was closed.
I tried to call the hotel number...
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I
ikush.saxena
Jun 13, 2023
Jun 16, 2023
This thread was updated on Jun 16, 2023
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Money Deducted and booking not done

I have booked the 3 flight tickets from Jaipur to Mumbai and Mumbai - Jaipur (Return) and made payment of Rs 21996 to Yatra.com via Amazon pay UPI (UPI ID - [protected]@amazonpay). However, my amount got deducted and no tickets were booked and confirmed. I logged in as Guest in Yatra application and tried to book tickets using email ID ikush.[protected]@gmail.com. Please look into this asap and refund my money asap....
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R
Rashmiranjan mangraj
Jun 7, 2023
Jun 8, 2023
This thread was updated on Jun 8, 2023
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Unconfirmed/ Awaited Confirmation ticket

Hi,
While booking a flight from BBI -BLR for 15th June 2023 the amount got deducted, ticket number is showing unconfirmed and PNR is not generated. While trying to call the provided customer support number in the email[protected], it giving automated response and nobody is picking up.

It is an important booking and from yesterday it is not confirmed. Sent email to Yatra support got automated response and no resolution...
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S
Sanayya
Jun 4, 2023
Jun 5, 2023
This thread was updated on Jun 5, 2023
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Money debited but ticket unconfirmed/pending (NEED REFUND ASAP)

I booked an AirIndia flight DEL-BLR for 16/06/2023. However, the money has been debited from my account and the booking is not confirmed.

After the payment was completed, it showed me that refund would be processed but I have received an email that says your refund request could not be processed. "Oops! We are facing some difficulty processing your refund request. The amount of Rs. 16, 096.00 will be refunded to your tez within...
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M
mahak14
Jun 1, 2023
Jun 2, 2023
This thread was updated on Jun 2, 2023
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Refund not received against cancellation

I have cancelled 3 tickets out of a group booking on Yatra and after 8 days, I have still not received the refund. Also I paid extra cancellation charges for getting full refund incase of cancellations but Yatra asks me to claim the partial amount from directly from the insurance company which is a very lengthy process. They take the charges themselves but asks to claim and indulge in a long process with the insurance company. I want my additional...
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K
Kanishka mmm
May 28, 2023
May 29, 2023
This thread was updated on May 29, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment pending

I have booked a flight from Pune to Bengaluru, air Asia (5:25 to 7:00) the payment was initiated. I have attached receipt too but it was not booked...
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R
Ragul190602
from Chennai, Tamil Nadu
May 27, 2023
May 29, 2023
This thread was updated on May 29, 2023
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Amount debited but ticket not booked

I tried to book a bus ticket from namakkal to chennai on madhan travels on (28.05.2023), The amount got credited from my bank account for booking but the ticket is not confirmed....
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M
mit_vish
from Hyderabad, Telangana
May 22, 2023
May 23, 2023
This thread was updated on May 23, 2023
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Yatra not Refunding amount

Flight was cancelled by the airline on 13th April 2023 and refund was processed by the airline. Yatra had informed that they were about to initiate the NEFT payment within 24 hours.But even after more than 2 weeks of following up, they have not provided me any transaction details....
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M
mahak14
May 22, 2023
May 23, 2023
This thread was updated on May 23, 2023
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Amount deducted but booking not confirmed and refund not processed

I booked a ticket today, the amount got deeucted but the booking is not confirmed. I received a messgase that response was not received hence the payment will be reversed but I have not received the amount yet. I want the amount so that I can rebook the ticket. My reference number is[protected]...
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J
jindalp
from Delhi, Delhi
May 22, 2023
Aug 18, 2023
This thread was updated on Aug 18, 2023
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Cab service not provided, advance refund stuck

Hi Yatra Team,

Let me explain to you the complete scenario in detail.

I needed a 8(7+1) seater cab for my visit to Nainital which was planned for 21 April'23 at 7:00 am.
I have found and booked a cab through Yatra at midnight 1:00 am as 7+1 seater was available because my earlier cab got cancelled at the last moment.

At 6:00 morning i called the driver and discussed with him. He clearly...
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P
pinkijv
from Visakhapatnam, Andhra Pradesh
May 20, 2023
May 22, 2023
This thread was updated on May 22, 2023
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Amount deduction

I tried booking 2 flight tickets from Vizag to Kochi. The amount 12226 got deducted from my bajaj emi card account but the tickets have not been booked.

There is no customer care number. Just mail ID. I sent a mail . Though 24 hours over still the money has not been reverted back.

Please resolve this issue.

Thank you....
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N
Nisham dz
May 19, 2023
May 19, 2023
This thread was updated on May 19, 2023
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Amount deducted but booking not confirmed

I have made a booking to thailand for 3rd june 2023.. even after 12 hours it is still unconfirmed ..
yatra sent me mail to cancel the ticket and ask for refund..
I need to travel in this flight as hotel and other activity bookings have already been made.
Rates also changed a lot after sometime..
Airasia ask for 11 digit reference number which is 13 digit with yatra.....
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Y
Yogitha An
May 13, 2023
May 14, 2023
This thread was updated on May 14, 2023
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Amount deducted but the booking is not done

Hi,

Booking I'd number[protected] where I booked a hotel and my money got deducted. I had used a gift voucher as well, which was applied and deducted and my yatra e- cash has been deducted.

With all of this my hotel is not booked.
When I go to the self care service I it says booking I'd doesn't exist. But money is deducted from every place for this booking. I can provide transaction details as well....
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