[Resolved] Yatra.com — Booking done without taking my consent - Booking Ref # S1421178 | |||
Dear Tear Yatra, I am facing a challenge of getting a refund of booking made by Ashish Sharma(Travel Consultant). He tried to book a round trip ticket from Delhi to Goa & Goa to Delhi, some how tiket wasn't booked but transaction happened & our money got debited. Post that we got call from Ashish saying that ticket hasn't been booked & we will get a refund, however he gave me an option of "Spice Jet", but I wasn't confident about it & I was told that he would call me next morning to book the ticket and he might have called to my wife's number. Since we were busy in some family function we couldn't answer the call & he went ahead with the Spice Jet booking. Which I felt shouldn't have been done. Whatever may be the intention of the consultant. I should have the right to say "YES" or "NO". I must say that consultant was good through out the call but his mistake in not minor, since its a matter of MONEY. I simply want my money to be refunded asap. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Abhishek,
Greetings from Yatra.com! Our team has contacted you and advise that by the time you made the payment, flight fare was increased. Our customer care agent contacted you and provided the Spicejet flight option. Agent confirmed the booking post your consent. Call recording has been sent on your registered e-mail address with us. In case of any amendments or cancellation, charges would be applicable. Hope your query has been resolved.
Thanks,
Yatra Care
Greetings from Yatra.com! Our team has contacted you and advise that by the time you made the payment, flight fare was increased. Our customer care agent contacted you and provided the Spicejet flight option. Agent confirmed the booking post your consent. Call recording has been sent on your registered e-mail address with us. In case of any amendments or cancellation, charges would be applicable. Hope your query has been resolved.
Thanks,
Yatra Care
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Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.
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Yatra Care