[Resolved]  Yatra.com — Cheated by Yatra.com regarding the package details

Address:

Bangalore, Karnataka

Hi, My name is Suma Raju. We booked a vacation package to Leh- Numbra- pangong - Leh from Yatra.com. The reference number is Ref no: 12311955. When the call was made to enquire the details, I was told that the stay and tourism costs around 16000 per head. We were told that we need to pay 33000 for 2 pax on 28th Feb 2014. The representatives kept calling me every hour to check when I am booking the tickets. I informed them that based on the availability of the air tickets I will book the package. After confirming the details with Ms. Priyanka Verma from yatra, i booked the air tickets. I was told to pay 25 % of the booking amount on March 1st and I was asked to pay Rs. 8250 to book the package (which is 25 % of 33000). We booked the package on March 1st. We were told to book the remaining amount 15 days prior to the package start date (27 April 2014). The day when we were supposed to pay the remaining amount i.e 12th April 2014 we get a cal from the representative and she mentions that the amount that she had quoted was for one person and now we will have to pay 60000 for the entire package. She also accepted that it is her mistake and she is willing to return the booking amount. ARE YOU KIDDING ME???? If it is the mistake of the travel planner why should the customer be penalised. After thorough confirmation, I have booked my air tickets. If I was told that the actual package was 33000 per person, I would have had no problem in paying the same. The reason given to us is there was a system error initially. 1. Why the system shows wrong details? 2. How come this error was ignored when we were asked to book by paying the advance amount? 3. Even after the booking was confirmed there was no communication about the change in rates. 4. Exactly when we were supposed to pay the remaining amount we get this call saying there was an error. 5. Why should I take the advance money back and cancel my trip? 6. Who will refund my air tickets money? 7. Who will help me organizing the trip at such a short notice? 8. Would you accept 3 pax instead of 2 pax in your trip if I say I made an error when booking or requested the entire amount for the same reason? I expect a resolution here. I had planned for this trip since 2 months and for your mistake I am not willing to cancel my trip and the air tickets.