[Resolved]  Yatra.com — cheating with the help of hotelier

Address:

Puri, Odisha

Yatra .com emerged to a big fraud online site. My hotel booking reference id was [protected]. The hotel was hotel Padma in Puri. I booked the room for my parents while they were on the way. Since they were on the way and it was not possible for them to take print out of the voucher so I talked to the manager of the hotel. I talked to hotel reception (phone no [protected]-06 Sep 11:36 AM, [protected]- 05 Sep 22:16) and he would check in around 3-4 AM because the arrival time of train was 3.20 AM. I also communicated that he is unable to carry print out and only bring sms. That’s why i send voucher on the mail. He assured that would carry print out of the voucher. He also assured about check in timing. Otherwise i would go for second day booking. He assured about everything. Later my parent reached the hotel and called me around 03:20 AM that he is not allowing to check in. I then talked to reception and explained the every detail about my previous conversation but he was persisting for voucher. I gave him option to check his mail and there he can get the print out but he was not agreed. Later he offered that hotel could be available but would be booked for three days (at fare mention on the hotel website, which was higher than yatra.com tariff). Lastly my parent had to leave the hotel and checked in other hotel. In the morning i again talked on phone no [protected] 10:02AM and inquired for the name of concern person but he did not disclose his name. He told that why i had not contacted him on his mobile no [protected]. Now he was talking about the check in time while earlier with the same person I talked everything about check in time. After that I talked to yatra.com representative and informed the issue. Every time only I contacted to yatra.com via email/phone and the yatra team never responded to me. Sometime the team saying that hotelier is telling that my parents had not valid id proofs. And every time one response was common that hotelier is not refunding the amount. It has proved that the hotelier and yatra team accomplice in this fraud activity and has a simple funda. Get payment from guest and don’t let them check in.