[Resolved]  Yatra.com — Dis-satisfactory package tour and false itinerary by the tour operator

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Hi, I am Preeti Tripathi, I booked a package tour from Yatra.com to Silvasa and Daman from Mumbai, after enquiring through telephone and having discussions with Trip advisor Kapil Chaudhary of yatra .com, got a mail from him on 11th August with the itinerary (which is following below this letter) .Now after receiving this mail we made online payment of Rupees 83500/- Our tour started from 17th August from Mumbai.We were provided Tempo Traveller vehicle, we reached Silvasa same day and checked in to the booked Resort. According to the itinerary the major attraction of the trip was Vasona Lion Safari. To our utter surprise we came to know that Lion Safari is closed every year during this month .We were highly disappointed because everybody was excited to visit the safari as the other tourists sports are just for the name sake with no attraction or water sports activities like trekking, motor boating and canoeing as promised and mentioned in the itinerary. We were totally misinformed and badly cheated as we depended on the yatra .com to book a package tour for us .Still we decided to move on to our next Destination Daman.To our absolute displeasure and surprise the resort “Silver Sand Resort “which is just a budget hotel, very much like a lodge with the approach road with muddy pot holes and rooms with fungus on the walls and dirty bed sheets .(photographs attached with the mail)We immediately called yatra.com( which can be confirmed through your records).The resort staff on our request to change the rooms said that these were the rooms booked by yatra.com and can be changed or upgraded only when we make extra payment .After multiple calls from our side to yatra.com office somebody called the hotel people and they decided to change our rooms which were just a degree less filthier then the earlier rooms but we were helpless as the whole family with our old mother and two little kids were tired sitting at the reception for almost two hours we decided to check in.The tea was served in dirty plastic mugs and cheap plastic plates were used to serve food.Complimentary breakfast comprised of ordinary two or three things like poori bhaaji and poha.As a result of this we got mentally and physically harassed .Our displeasue and dissatisfaction did not end here as next day the tourist spots which are mentioned in the itinerary as beautiful places are dirty, old, very ordinary building structures with no architectural or aesthetic importance, Other attraction Daman beaches must be the dirtiest beaches of the world with black sand and funniest thing was that there was no water in the so called sea, it was supposed to come in the beach at 2 pm .Still, helpless, we waited, when the water came on the beach it was muddy dirty water., Devka and Jampore Beaches are the worst beaches of India I am sure. It was one of our most horrifying travel, just because of Yatra.com .Instead of being a pleasure trip it turned out to be a torture trip for my family as be relied on yatra.com people for our trip advise.We were misinformed about the tourist spots and itinerary was also false .We request you to refund our total money back else we would be forced to take legal action through consumer courts, Thanking You, Preeti Tripathi [protected] Detail Itinerary DAY 1 Arrival in Mumbai | Mumbai to SilvassaMeals: Meals as per the hotel plan As you reach Mumbai, you will be transferred to Silvassa, the capital city of Dadar and Nagar Haveli. Silvassa, a Portuguese colony, was a small village till Portuguese shifted their headquarters here in the late 19th century. It lies between Gujarat and Maharashtra and is famous for its surreal beauty, exotic wildlife and sandy beaches. This place is an ideal destination for those who want to spend a time in the lap of the nature. There are many things to explore here including the Roman Catholic Church, Vanganga Lake, Vasona Lion Safari, Madhuban Dam, Dhudhani and Khanvel. It is the most preferred weekend destination among travellers from Mumbai as it is only about two and half hours away by road. On reaching Silvassa, check-in at the hotel and spend the rest of the day at leisure. Enjoy an overnight stay at the hotel. DAY 2 Sightseeing in Silvassa | Silvassa to DamanMeals: Meals as per hotel plan Freshen up in the morning and get ready with your cameras to capture the phenomenal beauty of this place. You can start your sightseeing tour from the Roman Catholic Church. This magnificent structure is one of the ancient churches that reminds of the bygone era. This architectural masterpiece reflects the unique architectural style of the Portuguese settlers. After a spectacular visit to the church, you can opt for a Vasona Lion Safari. This wildlife park, at about 10 km from the city, is inhabited by majestic Asiatic lions brought from Gir Sanctuary. It will be a fantastic experience to spot lions so closely, roaming freely in their natural habitat. From here, you can head towards Dhudhani and Khanvel, the perfect sites to enjoy water sports activities. This expansive water complex is encircled by the lofty Western Ghats. To give visitors an exhilarating experience, the place offers a lot many exciting activities like trekking, motor boating and canoeing. After the fun-filled excursion, you can now get back to the hotel and check out. From here, you will proceed towards Daman, the next destination of your tour. Daman, an erstwhile Portuguese colony, is now an emerging industrial hub. Its beach resorts welcome thousands of guests to dine in with live music all around. The major attractions here include St. Jerome Fort, Devka Beach, Jampore Beach and Jain Temple. As you reach Daman, check-in at the hotel and rest for some time. Stay overnight at the hotel. DAY 3 Sightseeing in DamanMeals: Meals as per the hotel plan Get ready in the morning to go on a trip to St. Jerome Fort on your own. This fort is a must destination during the tour to Daman. This fort on the northern side of river Damanganga, anchors the colourful views of the fishing fleet. Massive gateway with a statue of St. Jerome, one of most revered priests of the Catholic Church, is a noticeable part of this fort. You can also go to Devka Beach, which is about 3 km from Nani Daman. Walking alongside the beach with dancing waves presents an enchanting visual drama. The rocky shores of the beach are so serene and quiet that your mind relaxes and rejuvenates. If you wish to spend some more hours of peace amidst the soothing nature, Jampore Beach is another perfect place to visit here. Its secluded terrain flanked with Casuarina trees takes your mind away from the hustle-bustle of the hectic life. For beach lovers, Devka and Jampore Beaches are ideal destinations to visit, when in Daman. Enjoy an overnight stay at the hotel. DAY 4 Daman to Mumbai | Departure from MumbaiMeals: Meals as per hotel plan In the morning, check-out from the hotel and proceed towards Mumbai airport or railway station to bring an end to this wonderful journey. Tour Ends.