[Resolved]  Yatra.com — False commitments and no feedback

Address:Thane, Maharashtra

My reference No. - S1169475 I booked my itinerary with Yatra on 7th oct. I am really not happy with your approach towards payment. I confirmed your offer at 8.45 PM on 7th Oct and Mr. Ankit Dumir wanted me to pay immediately irrespective of my multiple requests to him for giving me just a one night time. Even i told him that it was never your company policy to ask customer for payment immediately even if it is night. I told him that last time when i booked my itinerary with Yatra; Yatra people were not so stubborn about this. Even i had to request him 2-3 times to buy 30 minutes time to finish my dinner which i was having while talking to him. After all these i paid advance amount of Rs. 10, 000/- on 7th Oct. and got an assurance for reservations of my flight tickets, desired room, and vehicle as finalised. Till today, irrespective of my multiple emails and phone calls to Mr. Ankit & Pravin Bali i have not received any confirmation / voucher or booking details of desired hotel, vehicle and air tickets. My last experience was worse than this and Mr. Pravin Bali assured me that such thing wont happen in future with written apology email; and he himself is not responding. I Want Yatra people to look into this and try not to spoil my holidays. Kedar Bhagwat, [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Awaiting feedback from Yatra...
Dear Kedar,

Thanks for sharing your reference ID and contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care
Top of this... Mr Harmeet Singh from Yatra.com called me yesterday at 11.50 PM (Midnight) to speak about this... I dont understand why Yatra people are more interested in harassing me than solving my problems...
Dear Kedar,

Greetings of the day from yatra.com

We sincerely regret the inconvenience this may have caused you. Our team has been in contact with you and we have now emailed you the vouchers & itinerary details to your registered email id with us. We hope you would have received it & this helps resolve your query.

As a valued customer, your input is most appreciated and we have shared the feedback with the concerned team to ensure a quick response to customer queries.

Best Regards,
Yatra care

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