[Resolved]  Yatra.com — Flight Booking

Address:

Hyderabad, Andhra Pradesh

Hi, My name is Puja Sarkar. I booked my ticket on 15 th August 2015 with my Booking Reference ID: 150815F5988 from Hyderabad to Kolkata. Yatra offered a discount promo code for Independence day FREEDOM69. I applied the coupon while making my payment and only 1 rs was deducted from my account and I got message from the airlines that my ticket has been booked. I thought that may be its an offer for the new customers as I was trying Yatra.com 1st time. So I booked one more ticket with Booking Deference ID: 150815F7390 same destination. At the time of payment again it shown 1 rs when I used the promo code again. I booked the ticket and 16673 rs was debited from my bank account. I was shocked. Then also I thought may be the offer is valid for 1st ticket only and I cancelled the ticket. The cancellation charge was 3550 rs. On 17 th August, 15 around 4:32 pm I got an Email from Yatra that due to their system error the payment could not completed so I have to pay the full amount of Rs. 8756 by evening 7pm on the same day otherwise my booking will be cancel. I came from office and I called The customer care of Yatra. They keept me hole for half an hour after that the person on call told they were busy with another call. I told everything to that person and we came to the conclusion that for the next ticket they will not charge 3500 and full amount they will return but I have to pay 7959 rs for the ticket which I got in rs 1 and the payment I have to make by 8pm on the same day(17th August). I agreed to his proposal and I ask him for the guideline, he told I have to call the customer service again for the payment as the payment for the same ticket can be done only through guideline. Then I called the Customer care again at 7:40 pm and till 8:10 I was on hold and nobody received my call. Today again I got a Mail for the re-payment and again I wrote a Reply mail to them that not to disturb me. Just 1 hour back(Night 10:30 PM) I got a call from Yatra.com and the told they are cancelling my ticket and they canclled my ticket. My question is is this the way to deal with your customers? They have done the mistake and my entire planning for the Christmas got spoiled and I loose my 3550 Rs also for no reason. Are they trying to make money like this to cheat the customers? Please help me out to teach Yatra.com a lesson that the should not play with the customers emotion like this. I am attaching my ticket, and the repayment mail also. Kindly have a look how they are cheating and making money.