Yatra.com — Flight ticket booking name incorrect

Website:

www.yatra.com

I had started my conversation with Mr Ashish Sharma a yatra agent and fixed a holiday package for darjeeling bangtok for Nov 30 to Dec 5. While our discussion over the phone I had mentioned this to Ashish that its me and my wife that will be travelling on this period and my wife is yet to create ids on her new name. She has proof only on her maiden surname. Inspite of me proactively informing him about this over the telephone. neither him nor any of the Yatra employees that I talked to informed me that I need to carry id proofs at the airport and the id proof should carry the same name as on the ticket. Due to this silly mistake its costing me a loss of 23, 000. As I had to cancel my return tickets and book new ones.