Yatra.com — Fraud : Booking Reference Number - [protected]

Address:New Delhi, Delhi

I booked 2 tickets from Mumbai to Delhi (for nov 30 2014) on sep 10th and got an email that payment was processed however ticket will be generated later; however i didnt receive any ticket so I tried to call the service helpline # however I had to be on long holds of 20 - 30 minutes but still couldnt speak to any representative, then I wrote an email to [protected]@yatra.com to get the tickets done and NOT the refund; however Yatra sent me an email stating that money has been refunded .. Now the fares have increased by 33% for the same date . I believe its a fraud to lure customers to login on site, show them tickets at low rate and credit the money from their account but later sell those tickets to some one else at higher price. Why was my ticket not confirmed when I had stated in my email that "I DO NOT want a refund but I want to book my tickets" however no one seems to help! I dot understand that why would this situation arise. Is Yatra using backdated technology ? we should be able to select our seats on Yatra and there should be a lockin period of 5 - 7 minutes when the transaction is in process .. and during this time the rate shold be blocked for the selected seats. Sumit Sabharwal sumitsabharwal.[protected]@gmail.com
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Dear Sumit,

Thanks for sharing your contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care

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