[Resolved]  Yatra.com — inappropriate information

Address:Kolkata, West Bengal

My name is Sudipto Kundu and i booked a return flight from Calcutta to Calgary on 9th July 2015. only after going through all the details about each and every timings and prices accordingly. Yatra.com gave me the confirmation no.[protected]. I am going to travel with my 9 years kid Suchana Kundu hence, i selected a flight schedule that would take the minimum hours to travel from the displayed schedules. Unfortunately i saw the departure time from Calcutta that i selected was changed from evening to morning 06:45 hrs when they sent me the E-Ticket. The departure time i selected was 20:15 hrs on 19th Oct. from Calcutta so that i don't have to wait much for our connecting flight from New Delhi onwards as because i will be traveling with a child. My connecting international flight is at 03:10 hrs on 20th Oct. Now if we reach New Delhi in the morning we will have to wait for more than 12 hours and that will be a great suffering for my child so please either you re-schedule with my flight that i selected while booking or you provide us a hotel near airport in New Delhi. that what i requested Yatra customer care but though they made the fault they are asking more money for re-scheduling the flight. Below are the details of my e-Ticket yatra.com yatra.com Yatra booking no: Booking Date: 09 Jul 2015 13:10Hrs yatra.com yatra.com Journey Detail yatra.com Calcutta-New Delhi Air India AI-23 Yatra.com Departure: Calcutta - 19 Oct 2015 20:15 Hrs Arrival: New Delhi T-3 19 Oct 2015 22:30 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU yatra.com 2. Child MISS SUCHANA KUNDU yatra.com New Delhi-Amsterdam KLM Royal Dutch Airlines KL-872 Yatra.com Departure: New Delhi T-3 20 Oct 2015 03:10 Hrs Arrival: Amsterdam - 20 Oct 2015 08:25 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU yatra.com 2. Child MISS SUCHANA KUNDU yatra.com Amsterdam-Calgary KLM Royal Dutch Airlines KL-677 Yatra.com Departure: Amsterdam - 20 Oct 2015 12:40 Hrs Arrival: Calgary - 20 Oct 2015 13:35 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU yatra.com 2. Child MISS SUCHANA KUNDU yatra.com Calgary-Amsterdam KLM Royal Dutch Airlines KL-678 Yatra.com Departure: Calgary - 26 Oct 2015 16:25 Hrs Arrival: Amsterdam - 27 Oct 2015 08:25 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU yatra.com 2. Child MISS SUCHANA KUNDU yatra.com Amsterdam-New Delhi KLM Royal Dutch Airlines KL-871 Yatra.com Departure: Amsterdam - 27 Oct 2015 12:45 Hrs Arrival: New Delhi T-3 28 Oct 2015 01:00 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU yatra.com 2. Child MISS SUCHANA KUNDU yatra.com New Delhi-Calcutta Jet Airways 9W-903 Yatra.com Departure: New Delhi T-3 28 Oct 2015 07:30 Hrs Arrival: Calcutta - 28 Oct 2015 09:40 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU yatra.com 2. Child MISS SUCHANA KUNDU yatra.com Calcutta-New Delhi Air India AI-763 Yatra.com Departure: Calcutta 2 19 Oct 2015 06:45 Hrs Arrival: New Delhi - 19 Oct 2015 09:10 Hrs Airline PNR YV8F4 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU 074 - [protected] yatra.com 2. Child MISS SUCHANA KUNDU 074 - [protected] yatra.com New Delhi-Amsterdam Klm Royal Dutch Airlines KL-872 Yatra.com Departure: New Delhi 3 20 Oct 2015 03:10 Hrs Arrival: Amsterdam - 20 Oct 2015 08:25 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU 074 - [protected] yatra.com 2. Child MISS SUCHANA KUNDU 074 - [protected] yatra.com Amsterdam-Calgary Klm Royal Dutch Airlines KL-677 Yatra.com Departure: Amsterdam - 20 Oct 2015 12:40 Hrs Arrival: Calgary - 20 Oct 2015 13:35 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU 074 - [protected] yatra.com 2. Child MISS SUCHANA KUNDU 074 - [protected] yatra.com Calgary-Amsterdam Klm Royal Dutch Airlines KL-678 Yatra.com Departure: Calgary - 26 Oct 2015 16:25 Hrs Arrival: Amsterdam - 27 Oct 2015 08:25 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU 074 - [protected] yatra.com 2. Child MISS SUCHANA KUNDU 074 - [protected] yatra.com Amsterdam-New Delhi Klm Royal Dutch Airlines KL-871 Yatra.com Departure: Amsterdam - 27 Oct 2015 12:45 Hrs Arrival: New Delhi - 28 Oct 2015 01:00 Hrs Airline PNR 8N3C48 S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU 074 - [protected] yatra.com 2. Child MISS SUCHANA KUNDU 074 - [protected] yatra.com New Delhi-Calcutta Jet Airways 9W-903 Yatra.com Departure: New Delhi 3 28 Oct 2015 07:30 Hrs Arrival: Calcutta - 28 Oct 2015 09:40 Hrs Airline PNR GHPJUV S.No. Type Passenger Name Ticket No yatra.com 1. Adult MR SUDIPTO KUNDU 074 - [protected] yatra.com 2. Child MISS SUCHANA KUNDU 074 - [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sudipto,

Greetings from Yatra.com!

Regret the inconvenience caused. Regret the inconvenience caused. We are looking into your query and would respond to you at the earliest . Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care
Dear Sudipto,

Greetings from Yatra.com!

Regret the inconvenience caused. Would like to inform that e-tickets has been reissued and sent on your registered e-mail address with us. Request you to carry the e-ticket printout along with the valid photo identity proof.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2576
    Pending
    348
    Resolved
    1922
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information