[Resolved]  Yatra.com — incorrect cancellations done by yatra

Address:

New Delhi, Delhi

I am relay not happy with yatra.com as their way of handling their customers is really pathetic. on may 25th 2015 I booked my tickets for 6 passenger for delhi to goa and return tickets from goa to delhi. Recently yatra.com received a call from stating she is one of the co-passenger and they cancelled 2 of the tickets just by doing their basic procedure of verification. I came to know about the cancellation on july 3rd 2015 late night when I was just checking my hotel booking. spoke to yatra.com rep on july the 4th 2015 he informed it is not possible to cancel the tickets with confirming the mode of payment and last four of my card number no matter whosoever calls to cancel the tickets. I requested for call from supervisor. however I did not received a call. finally I called back yatra.com in evening. spoke to their supervisor named simran. she informed we cannot listen to call recording for that cancellation due to technical problems. she informed that I will receive a call from one of her another supervisor working their. we scheduled a call back time for 11am however as happened earlier I did not received any call back. finally I called yatra in night. spoke to supervisor and his name was MR. AMIT KUMAR. one of the worst experience I had with him because after we listened to the calls it was confirmed the details were not verified. he then said sir the basic verification was done so we cancelled the booking. yatra.com did not even confirmed any of the major details before cancellation such as last four of card number or even DOB of the lady making call just to confirm that it is a valid co-passenger they are talking to but MR. KUMAR was just stuck that the rep atleast confirmed my phone number and email address. this is very basic thing of a person that so many people might know about anyone they know. he was rude, not co-operative at all, while the conversation he was cross questioning me despite of giving resolution to me or answering my questions. when I asked him that I want to file complaint for him for his misbehaviour he went and filed a complaint for another supervisor I spoke to earlier, in the later of call I informed his the call is about to get disconnected so please call me back. MR. AMIT KUMAR then replied his shift is over so he will not call back and finally the call got disconnected. Today morning when I requested to speak to supervisor a call back was arranged for me, however as happened before I did not received any call back. atlast I called back yatra.com my call was placed on hold for more than 30mins because the supervisor went on break even after know I was waiting to speak to them and I was even informed that supervisor is saying that call back is arranger for manday from their senior management so there is no use of talking to any supervisor today. once again call got disconnected. got so pissed off from yatra.com that I decided to call back.. once again was on hold for atleast more than 15mins spoke to supervisor. she also said they have atleast confirmed basic details so they did not confirmed last 4 of my card number or even DOB of co-passenger just to make sure they are talking to legitimate person. still I have received no resolution from yatra.com and I am finally informed one of manager will call back tomorrow. yatra.com after ignoring their protocol they are not ready to accept their mistake that should have confirmed the details properly is actually cross questioning me as if I am a theif. this is how I am getting stress from you guys and just because of you guys I now need to cancel my hotel and cruise booking and more loss of money to me just because you guys did not followed the protocol. need a resolution.