Yatra.com — International Tour Package | |||||
I booked a European tour with Yatra.com in June 2015. The tour was scheduled for November and they waited till October to request my passport for Visa processing. Meanwhile they did not forget to ask me to do the full payment. And now today, they say that the VISA is rejectred and according to their policy if the cancellation is before 15 days, they charge 100% of the cost as cancellation fee. I understand that VISA was rejected but why did you have to wait till October to request my passport. If the cancellation was before 30-15 days of the travel, I would have at least got 50% of the money back. Now tell me why I should be charged the whole amount as cancellation fee. I begged and borrowed money after the pursuits of Mr. Manpreet Singh and Ms. Monisha Sharma who handled my bookings. They said what they had to say but did not say anything when I asked about why they waited till the last month to take my passport. I hope i get some kind of justice from this forum. Was this information helpful? | |||||
 12 Comments | |||||
Comments
Additional Picture
![]()
Reply
Dear Abey,
Greetings from Yatra.com!
We sincerely regret for all the inconvenience this may have caused you. Our customer care team was in contact with you, hope they were able to assist you. Embassy has a specific time limit calculated from date of travel and Visa can not be applied before that duration. As per T&Cs booking was nonrefundable. Hence, we are unable to process the refund.
Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We sincerely regret for all the inconvenience this may have caused you. Our customer care team was in contact with you, hope they were able to assist you. Embassy has a specific time limit calculated from date of travel and Visa can not be applied before that duration. As per T&Cs booking was nonrefundable. Hence, we are unable to process the refund.
Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist.
Best Regards,
Yatra Care
Well shouldn't the customers be aware of this policy? Because as you see in the email mailed on Oct 7, was I intimated about the cancellation policy. I received the Booking Form with terms and conditions on October 7th which is 4 months after i paid the booking amount and one month before I am supposed to travel. How am I supposed to make a decision when you send the form ONE MONTH before I am supposed to travel and when I am way out of your cancellation policy where I will get some money if things don't work out.
Dear Abey,
Greetings from Yatra.com!
We checked that team has already shared the cancellation policy with you and you have signed the same. We regret. However, since the reservation is under cancellation policy we would not be able to process the refund. Please find below cancellation policy for your reference.
Cancellation Policy
45 days or more- Booking Fees deposit
Between 44-31 days: 25% of the total tour cost
Between 30-15 days- 50% of the total tour cost
Less than 15 days – 100% cancellation
The company cannot assume responsibility for any additional
cost or any fees relating to the issuance and /or cancellation of
air tickets or other arrangement not done through the company.
The company reserve the rights to forfeit the booking deposit
and any other actual expenses over and above booking deposit
in case of any cancellation (including visa rejection) and refund
the balance amount.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We checked that team has already shared the cancellation policy with you and you have signed the same. We regret. However, since the reservation is under cancellation policy we would not be able to process the refund. Please find below cancellation policy for your reference.
Cancellation Policy
45 days or more- Booking Fees deposit
Between 44-31 days: 25% of the total tour cost
Between 30-15 days- 50% of the total tour cost
Less than 15 days – 100% cancellation
The company cannot assume responsibility for any additional
cost or any fees relating to the issuance and /or cancellation of
air tickets or other arrangement not done through the company.
The company reserve the rights to forfeit the booking deposit
and any other actual expenses over and above booking deposit
in case of any cancellation (including visa rejection) and refund
the balance amount.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Yes I know that they shared the cancellation policy forms with me. They did so after Ms. Monisha Sharma, your exec convinced me to book the deal for 40, 000. My question is why isn't this mentioned before I paid a single rupee. It means if i went through the terms and conditions and wanted to withdraw from travelling after paying the 40k, i am tending to lose that money, right?
Hence my question to you all is this- Why wasn't the document with the terms and conditions not shared with me before i made my first payment?
Hence my question to you all is this- Why wasn't the document with the terms and conditions not shared with me before i made my first payment?
Yes I know that they shared the cancellation policy forms with me. They did so after Ms. Monisha Sharma, your exec convinced me to book the deal for 40, 000. My question is why isn't this mentioned before I paid a single rupee. It means if i went through the terms and conditions and wanted to withdraw from travelling after paying the 40k, i am tending to lose that money, right?
Hence my question to you all is this- Why wasn't the document with the terms and conditions not shared with me before i made my first payment?
Hence my question to you all is this- Why wasn't the document with the terms and conditions not shared with me before i made my first payment?
UPDATE: Since they did not want to respond to my legitimate questions, YATRA.com has deleted my thread altogether from their official complaint forum. Is this how you treat your clients? You take Rs. 200, 000 from me, mess up my whole travel experience and when i raise questions you shut my page up???
I request one and all you come to this page- Do not go for these guys. I have had a much better experience with makemytrip.com who behave in the utmost professional way.
P.S: I am not going to take this lying down. I will be fighting for my rights again and again. I am going to name and shame the two people who are responsible for my current situation- MANPREET SINGH & MONISHA SHARMA. They are the ones who made sure i paid the booking amount without showing me the cancellation policy and thereby ruin everything in the end.
I request one and all you come to this page- Do not go for these guys. I have had a much better experience with makemytrip.com who behave in the utmost professional way.
P.S: I am not going to take this lying down. I will be fighting for my rights again and again. I am going to name and shame the two people who are responsible for my current situation- MANPREET SINGH & MONISHA SHARMA. They are the ones who made sure i paid the booking amount without showing me the cancellation policy and thereby ruin everything in the end.
Moreover, why were they waiting for the last month to process the visa. The interest was showed in June and booking amount was given. If they would have processed for visa then, atleast would have got 80% money back. Why were you guys waiting for the last moment? Obviously the answer is to take the entire money.
Moreover, why were they waiting for the last month to process the visa. The interest was showed in June and booking amount was given. If they would have processed for visa then, atleast would have got 80% money back. Why were you guys waiting for the last moment? Obviously the answer is to take the entire money.
Dear Abey,
Greetings from Yatra.com!
Would like to inform that cancellation policy were shared with you along with the package details. Also, like to inform that their are certain limitations with the embassy and visa can be applied according to the date of travel only. Hence, we are unable to process the refund.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Would like to inform that cancellation policy were shared with you along with the package details. Also, like to inform that their are certain limitations with the embassy and visa can be applied according to the date of travel only. Hence, we are unable to process the refund.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
You keep on saying the same thing again and again while you conveniently deviate from my question. Why didn't you make clear of your policies before asking me to pay the first installment?
And why didn't you let me know that this is how the visa process works- that you can only apply for the visa exactly 30 days before I travel? I paid in July for a trip in November so that there is ample time in between to get the work done and if it doesn't work I get the money back. If you do not tell me that, whose fault is it? How am i supposed to know of all this if you do not inform me? If i had to find it all by myself why should I consider you to help me plan my travel? We approached you for your services because we could not do it by ourselves and we expect you to charge us a fee for helping us out. And this is how you behave??
And why didn't you let me know that this is how the visa process works- that you can only apply for the visa exactly 30 days before I travel? I paid in July for a trip in November so that there is ample time in between to get the work done and if it doesn't work I get the money back. If you do not tell me that, whose fault is it? How am i supposed to know of all this if you do not inform me? If i had to find it all by myself why should I consider you to help me plan my travel? We approached you for your services because we could not do it by ourselves and we expect you to charge us a fee for helping us out. And this is how you behave??
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2576
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001