[Resolved]  Yatra.com — Irresponsible behaviour and instead of working on problem solution they are eager to sell their holiday package.

Dear Madam/Sir My self Rais Ahmed and my Yatra reference number is S1033778. I have booked a holiday package starting from 27/09/2010 to 02/10/2014 called south india holiday package. And the itinerary is 27/09/2014 and 28/09/2014 in Mysore and rest days in Ooty. My problem is as below:- Today morning (28/09/2014) heard a news there was some big protest is going on in Tamil Nadu due to CM arrest. So the border will be closed and there will be no outside specially Karnataka vehicle is no permitted to enter in the Tamil Nadu.So, there are no chance to enter in the Tamil nadu. For me its a big news because I am having a plan to visit Ooty as mentioned above dates but none of the person from Yatra.com has informed us about this. But I have called yatra several time on 28/09/2014 from morning and the solution given by yatra as mentioned below:- 1- I called in the morning 10:00 clock I have talked about this and the have committed to call back and I have recd the call back on 10:36 and they sail there are no problem you can go to ooty in the morning there will be border seal in the evening only at 8:00 clock. 2- Again I have called on 2:49 and again I have asked about this and they committed to call back and I recd the call back on 3:15 pm and they said we cannot do anything and we cannot do any thing. If will change your plan but you have to buy new plan. Instead of giving any satisfied answer they are very much interested to sell their new holiday package. I was talking with ASHISH. Due to this kind o[censored]nsatisfied answer I made some hard talk and he is disconnected the phone. 3- Again I have called on 3:45 pm... No answer. 4- Again I have called on 3:47 pm... No answer. 5- Again I have called then I talked with one floor supervisor name ADITYA and he has given the same solution and he is insisting me to pay more or buy new package. 6- After I called and Talked with the girl name ASMA SIROHI and she has committed to call back with solution. But no call back recd. 7- Again I called ASMA SIROHI again she has committed to call back with solution and got call and said I cannot do anything this will be entertained by the back end team. She committed to arrange call back by them but no call back recd. 8- Again I called ASMA SIROHI again she has committed to call back but no call back recd. 9- Again I called ASMA SIROHI again she has committed to call back but no call back recd. Dear Sir, Madam I am travelling with my wife and my son age 3 Years and for tomorrow I have to checked out from Mysore hotel where I am staying because the booking ends tomorrow morning. And also one of the biggest surprising thing is that I got to number on my voucher as EMERGENCY CALL and the number is [protected] and [protected] which was keep on switched off. This the facility given by YATRA. I paid 72000 indian rupees for this holiday. I request you to please see this issue and please advise what should i do.. Best Regds Rais Ahmed My phone [protected]