[Resolved] Yatra.com — It is clearly unfair practices to gain business by putting others in trouble and inconvenience | |||
Dear Sir/Ma'am My name is Yash Arya. I recently booked a ticket online from Delhi to Dublin with a stopover of 1 hr and 50 mins at Heathrow Airport London. At the time of booking not even a single information was provided on the website. I booked my ticket and made the payment of INR 31409 against the above travel. Later I was checking Makemytrip.com and got to know that for the same booking it is mentioned that a transit visa is required for UK. I called up yatra.com and enquired about the same and they arranged a call back for me and it was confirmed that I would need a transit visa. I requested yatra.com to re-route my travel but wasn't possible by the airline. I spoke to Shalini (em id 3978) and one of the Manager Named Prithvi Kumar (em id 5614) and tried to find out a solution. I explained them that yatra.com must provide such information on the website clearly so that constomers wouldn't get duped. At last they offered to me to cancel the travel and going to deduct Inr 8419 which is unfair. It happened because there is no transparency in their business practices. Why doesn't yatra.com provide the same visa information wherein make my trip doing the same. It is clearly unfair practices to gain business by putting others in trouble and inconvenience. Please look at this matter and help me. I reporting the same to BBB, Airline Trade Regulatory and Nascomm about the same. Looking forward to a quick response. Thanks. Best Regards Yash Arya ([protected]) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Delay in response is deeply regretted as this case was under investigation. Our customer care team would have spoken to you and we hope they have been able to resolve your concern.
Please be informed that we have checked with our concerned team and was informed that the transit visa information was shown at the time of booking. Currently also it is showing on our website. As per your request and confirmation, we have cancelled the booking and refund is under process. We hope the above explanation resolve your concern.
Best Regards
Yatra care