[Resolved]  Yatra.com — Itinerary Amendment Refusal

Address:Kolkata, West Bengal

I booked a ticket from Yatra talking to an agent couple of days ago. The ticket which I booked was refundable fare in which change dates / cancellation refund is available after cutting off some penalty. I have the details on my email. Due to some unavoidable reasons I have to change my date of travel to next month for which I called the ticketing team. I spoke with yatra adviser named Humaira. I asked to check for the dates I wanted the booking to be amended to which is the 16th of April. She confirmed that there is no availability on the flight. I was also checking the availability of flights online from Yatra website and found lot many seats available. The adviser was unable to give me a single date in the whole month of April in which the seats were available to plan my travel. For me, I think its impossible that there is no seats available for the whole month and the availability shows full vacant for new bookings. I needed a change date in the itinerary so that I could have travelled. I was suggested to cancel the ticket and make a fresh booking as there are many seats available, but if I want to change dates this is not possible for the whole month. For me the reason for this statement from Yatra is only cuz they want to snatch more money from their customer's pocket. For cancellation of my ticket they will charge 23000 INR and then they have seats available to rebook... but to change dates they don't have even 1 seat available within the whole month of April because the change date fee will be 10000 INR only for them. So they are looking for the excess profit for 13000 if I cancel and rebook which I will not do. Will be great if someone can help me getting my itinerary date changed. These hidden facts and figures from Yatra are pathetic and don't even have any logic. Thanks SHASHI KUMAR +44 [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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looking forward for a resolution
Dear Shashi,

Regret the inconvenience caused. Our team has tried contacting you. However, failed to reach you. Would request you to please share your yatra booking reference number for further assistance or you can contact us on[protected] /[protected]. We will be happy to assist you.

Thanks,
Yatra Care
Well.. My number is available 24*7... I've been taking calls everyday.. don't know how Yatra was not able to reach me. Maybe cuz its an international number and you tend not to call international numbers. That was informed to my by one of your reps on the call.
Anyways I had to pay 20300 INR to get the date changes done as seats were not available in the same class for date change.. But a whole lot of seats are available in the same class for new bookings. SI instead of 10000, I ended up paying 20300 unwillingly as there was no more option left.

Request you to please inform this to your customers while selling tickets that we have a change date option available however there's no surety if the changes will go through cuz we don't have seats available when you call for date changes.

Additionally the sales people... they are always after confirming the payment and not even bothering about what customer wants... at the end of every statement from them they add - so, how are you making the payment so that I can proceed to payments.. Was surprised talking to them... Thanks anyways..

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