[Resolved]  Yatra.com — Malaysia Booking pacakage at Yatra - Seek your help and Guidance

Address:

Gurgaon, Haryana

I have boked the Malaysia package from Yatra.com. Our Booking Ref number - S1249815 I was promised the package of Rs.31, 000 per person which includes air tickets, baggage, local sightseeing, airport transfers, VISA, hotel accommodation). The total package cost (INR 31000*3= 93000) . I was asked to register paying some amount to avail this offer. On the same day I paid Rs.5000/- and got registered. Next day I made payment (49558/-) for booking air tickets both KUL and Langkawi. I asked Divyagana whether I can pay the baggage charges later for which she said Yes. I booked the tickets without baggage charges. When I asked her to mention the luggage limit to be carried, she said that the package doesn't include baggage charges as I couldn't book at the time of ticketing We are facing a lot of inconvenience at every step with Yatra and I always receive last minute surprises from the m. There is huge slippage from Yatra team in processing the package 1. Hotels that were promised to us were filled up and we have to book hotel on our own spending more money 2. VISA processing was not initiated on time and we don't know the status of VISA clearance until 11 DEC 2014 and travel date is 12th DEC. If there is any problem in VISA we end up loosing a lot of money. 3. Now they are going back with their commitment saying baggage charges were not included in package. I asked them to share the recording of the conversations we had, even that they are not doing it we don think we can spend any more money on baggages. If this not taken care in the package I would request you to cancel the trip and refund whole money. Also we are not sure whether this team can take care o[censored]s properly after landing there We are finding it very difficult to handle these everyday challenges with Yarta team I seek your help and guidance to resolve this issue. I don't think any customer should be treated like this. Looking forward for early response as the travel date is near by 12 DEC2014.