[Resolved]  Yatra.com — miscommitment of holiday package

Address:

New Delhi, Delhi

This is to bring in your kind attention, the inconvenience I had to go through on our shimla trip. I had booked 3 nights stay for 2 families and hotel mayur dishonored confirmed bookings (YATA[protected] and YATA[protected]. We stood stranded there for 3 hrs. and your staff (Harit, Rohit, Sonia and Adil) could not arrange anything to cover up this mess. I had to make my own arrangements and shell out extra money on that. Money is one thing, we could not enjoy our trip due to this mental tension. Reference No. [protected] Your booking has been confirmed. Please find attached your hotel booking voucher in PDF format. Please present this hotel voucher at the time of check-in. Also, remember to carry a valid government photo identity proof such as driver's license, voter's ID, passport or ration card. Hotel Details Hotel confirmation number: YATA[protected] Hotel Mayur Address: The Ridge, Shimla Phone:[protected] Check-in: Thu, 26 Jun 2014 Check-out: Sun, 29 Jun 2014 Nights: 3 Guests: 2 (2 Adults) Room Type: Standard Room 1: Adults 2 Inclusions: Guest Details Sr. No. Name 1. Mr. Amit Rana Payment Details Room Cost (3 Nights) Fees & Taxes Total Amount Rs. 3, 600 Rs. 627 Rs. 4, 227 Total Amount Paid Payment Mode Rs. 4, 227 offline