[Resolved]  Yatra.com — Misleading and feeling Cheated // No Support from the Travel agent - 6PA6RF PNR

Address:

New Delhi, Delhi

With utter frustration I am raising this concern on customer complaint forum as No support I am getting from my Travel Agent and neither from the airlines. What kind of service I am getting from my travel agent is that no one is following up my concern with the airlines, as if this is the scenario then Yatra.com should remove customer support as they don’t believe in delivering any service and have no ethics at all. If this complaint reaches to Yatra.com management then kindly share my worst experience with the British airways. And Yatra.com team wants to help kindly check on my below saga which I have gone through: 1. I booked ticket for 24th July Travel PNR - 6PA6RF Madrid till New Delhi for which I have also attached the screenshot of my booking. This BA denied boarding due not having transit visa for London and my son booking was being rescheduled to 25th July by BA. According to the embassy and airline call centre only No transit visa was being required while travelling then why he was advised to travel on a different date. Who would be bearing the loss and inconvenience of going back unnecessarily having no mistake at all? 2. Now when my son reached the airport on 25th July then again he was being denied for the same reason which was utter non-sense and they have come with a new story that my son didn’t reach the airport at proper time. What kind of non-sense it was?? I have attached screenshot having details as my son was at the airport at proper time he was again denied boarding as he was at the airport as contacted the other Travel agency and got flight booked on Etihad airways. Do think that we are fool enough and can buy this non-sense explanation. Just think why my son would be wasting money in purchasing another ticket. What I want is that complete refund on BOOKING BOOKED WITH YATRA.COM and British Airways UNDER PNR - 6PA6RF or else I would be taking legal action against them and would make them realise what they doing and having un-ethical conduct business and cheating customers. If Yatra.com still want any proof they can contact me on – [protected] // Yatra.com should realise its place in market as they are Travel agent and it’s their work to help if they selling tickets.