[Resolved]  Yatra.com — Misleading hotel information

Website:Yatra.com

I have booked a hotel through Yatra.com for 3 days in annavaram at Ganesh residency hotel. There were two room types non standard and deluxe with lake view and they had pics of the rooms. We booked the hotel and on arrival we found out there are no deluxe rooms and the pics shown in the website are not for that hotel and the worst the bathroom had no door. Called yatra to cancel the booking but they came back saying hotel is declining to cancel the room and provide refund. I spoke to the manager at hotel and he said none from the yatra had called and he is fine to cancel the room. I paid 2000 for a day for the room and the max hotel was charging was only 1500. It's been a day and yatra has still not come back on the cancellation. My booking reference number is[protected]

Chintla
[protected]@gmail.com
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Aug 7, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Yatra.com is fraud company
Dear Sashikanth,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care
Dear Sashikanth,

Greetings from Yatra.com!

Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.

As mentioned over the call, we have initiated the refund for 2 nights and it will take 5-7 working days to reflect in your account.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care

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