[Resolved]  Yatra.com — No airport pickup provided

Address:

New Delhi, Delhi

This is in reference to the mental harrasment and torture received from YATRA.COM HOLIDAY SERVICES.


I booked holiday from YATRA .COM from 22 nov 14 till 25 nov 14 for GOA.


I took airport transfers for GOA holiday trip and paid extra 2500 for that and was confirmed also and in my voucher also it was mentioned..


However after reaching airport at around 6.20 pm when I came to exit point with my 14 MONTH OLD BABY and husband, I didnot find any one with my name on the board for airport transfers. Madly i was walking here and there in the hope may be iam unable to see it.


Finally I realised somthing is wrong and started dialing THE EMERGENCY NO[protected] which was given on the voutcher after 3-4 attempt only I was able to get SHASHANK, who after 15 min of hold told me, that airport transfers are not included in my package and this is showing in his system and asked me to hire a taxi and go to resort.


On 22 nov film festival was there so no prepaid taxi was available, somehow we managed a taxi and reached hotel.


and wrote email to them and the response received was " your message is read ".


Till date no action is taken no refund is received.


Vikas from yatra .com said my refund will be processed and he will call me but no response.


I want them to put themself in my position ( unknown city with a 14 month old baby at night in the airport if this incident happens how it feels.).