Yatra.com — No follow-up and response regarding the travel

Address:

Bangalore, Karnataka

Hello Team
I am Anirudha M Koujalgi, writing this complaint for my Booking ref: S1444134.
I had booked Langakawi and Kulalumpur for a package of Rs- 75106 on Jan 28 2015 .
I had paid 20000 on Jan 28, 2015 .
I had paid 10000 on Jan 29, 2015.
As per advice of your Travel Consultant Avinash Mishra.
On Feb 19 2015 I have paid the remaining amount quoted for the package and informed Avinash about the same.
From 19 Feb to 24 Feb I have not recieved any follow up.
All of sudden on 24 Feb at 10 .00 pm Vinod from Postal Dept calls and ask for my Passports, which was not at all good from my Yatra.
As per my knowledge the Postal team did not follow up and get my visa processed.
I kept on contacting the concerned from Yatra, but none from Yatra have tried to contact.
Please do help me on booking and get my travel done