[Resolved] Yatra.com — No response from customer support. | |||
Hi, I have booked a flight + hotel online to bangkok from chennai (DOJ 30-OCT) and its been three days and yet i haven't got the confirmed tickets. I got a mail saying its partially booked not sure what that means. My money has been deducted from my account blocking to me to book another transaction. I have called customer support many times but they keep on saying to drop a mail to support, but there is no response from them also, Booking Reference Number : [protected] Email: [protected]@gmail.com Mobile : [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation and one of customer care team was communicating with you over email & phone. We hope they have been able to address all your concern up to your satisfaction. We would request you to send the required documents in order to share the confirmed vouchers for your booking. You have confirmed that you will send the documents next week. Would request you to send the same at the earliest.
Best regards,
Yatra Care
We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation and one of customer care team was communicating with you over email & phone. We hope they have been able to address all your concern up to your satisfaction. We would request you to send the required documents in order to share the confirmed vouchers for your booking. You have confirmed that you will send the documents next week. Would request you to send the same at the earliest.
Best regards,
Yatra Care
Dear Customer,
We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation and one of customer care executive was communicating with you over email. We hope they have been able to address all your concern up to your satisfaction. We have sent the confirmed tickets and vouchers on your registered email address with us.
Best Regards
Yatra care
We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation and one of customer care executive was communicating with you over email. We hope they have been able to address all your concern up to your satisfaction. We have sent the confirmed tickets and vouchers on your registered email address with us.
Best Regards
Yatra care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Thanks for sharing your reference ID and contact details. We’ll get back to you shortly. Apologies for the inconvenience.
Best Regards
Yatra Care