Yatra.com — Non-existing international flight ticket sells

Address:

Kolkata, West Bengal

Hi, My name is Moupia Saha and I am from Kolkata. This is regarding yatra booking ref# [protected]. I have booked an international flight from Cairo to Kolkata on 11-Mar-2015 through yatra.com. The itinerary is as follow Cairo to Bahrain Bahrain to Mumbai Mumbai to Kolkata But once I go for collecting boding pass the airlines authority got surprised and saying there is no flight from Bahrain to Mumbai according to this schedule and it was issued wrongly. My Visa expires on that day (11-Mar-2015) and anyhow I suppose to leave Egypt. So I send an urgent mail to yatra customer support but still there is no response yet. In fact I called yatra’s support desk but they are not giving any importance and simply saying airport duty manager will assist you. I go to airlines’s office but they are asking for around EGP 3300 for issuing fresh ticket as the itinerary is invalid. I explain everything (my VISA status) again to Etihad counter and request them to arrange it with less amount. But they are not agreed. I got socked, I am a single lady and my VISA is expiring on that day (if I am not travel on that day Egypt immigration dept. may send me to jail) and I couldn’t travel due to yatra issued a wrong, invalid ticket. Finally, at last moment (20 min before flight departure) they (Etihad) arrange a new ticket in different route (via Abu Dhabi, Bangalore) with no cost. That is my most horrible experience. Now come to the point. 1. How Yatra issue invalid ticket/non-existing flight (attached herewith) and saying it confirmed? 2. Why they didn’t notify me 1 or 2 day prior? They can send a single mail to me. 3. Why their customer supports simply ignore their responsibility though all faults belong to them? We want strong action to be taken on Yatra.com and a penalty need to be imposed for forgery ticket selling and customer harassment. Regards, Moupia Saha +91 [protected] +91 [protected]