[Resolved] Yatra.com — NON REFUND OF MONEY. | |||
Dear Sir, I Am Vivek Arya holding Ac no [protected] In SBI Bank, Phadnis colony, INdore, I Tried to book a Flight ticket from Indore to Bhubaneswar Dated 18 June 2015 at 5.43.41 pm, while processing for the ticket, I made a successful transaction in the account of AVENUES INDIA PVT LTD of Rs.4396.00, with Journal No. 43886816, which got credited to your account on the same day for which the Txn. Amt was 21621391.27, but after transaction the page was expired and the reservation was not confirmed. I made numerous complaints to the customer care executives and also provided the bank statement for my ac the journal no and their ac statement as well. As evidential document of the confirmation from the bank that the money has transferred to their Account with the journal no 43886816. They have asked me to check with my bank people and they have assured me that the money is already transferred into the account of Avenues India Pvt. Ltd. Ac no. [protected] and also shown me the money transfer journal no. They are in my full support, they also said that Yatra.com is not willing to check/Return the money that's why they are giving such absurd replies. I have called several times at the Customer care Desk, though I haven't got any positive turn up from your end. But they are not ready to listen up my calls. they make me wait for half an hour on the calls to get connected, and once the call gets connected they assure me with the processure to be conducted and they never turn back I am waiting since last 8 days though they committed to get my money back in 48 working hours Maximum. Kindly check with all the attached documents in support to my issue. And help me to get my money back. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Apologising will not do..
I need my money back, an trying to call your customer care, they guys put my calls on hold like half half hour, they don't respond to my calls.
Cause of your negligence i was suppose to do all the ground work, Along with this no one is even bothered to check my money status and get it refunded..
My name is Vivek Arya contact no is [protected] [protected].
Please help me to get my money back cause it's the 8th day..
Your back-end services are really poor, at the time of commitments you show sky are not the limits to the customers and when they issues you ignore them like trash mails.
I need my money back, an trying to call your customer care, they guys put my calls on hold like half half hour, they don't respond to my calls.
Cause of your negligence i was suppose to do all the ground work, Along with this no one is even bothered to check my money status and get it refunded..
My name is Vivek Arya contact no is [protected] [protected].
Please help me to get my money back cause it's the 8th day..
Your back-end services are really poor, at the time of commitments you show sky are not the limits to the customers and when they issues you ignore them like trash mails.
Yatra has given me this mail in revert though i have given them their bank account statement that the money is successfully transferred in the account but still they are not bothered to check my details. Please help me to get my money back.
Dear Sir/Madam,
Greetings from Yatra.com
This is with reference to your e-mail regarding payment charged but not received the confirmation from Yatra.
We apologize for inconvenience caused.
We would like to inform you that your payment is already updated with YT14768624 and for rest we have checked from our end the payment was not charged, so kindly cross check once again with concern bank with below mentioned details.
rest not charged
[protected] [protected]-[protected]-18 17:43:41.277 NBK State Bank Of India INR 4396.00 NA Awaited
Please do not amend the subject line while replying.
Regards,
Fraud & Risk Management
Please, help me to get my money back, please treat as a serious issue, this yatra people are taking me for granted..
Dear Sir/Madam,
Greetings from Yatra.com
This is with reference to your e-mail regarding payment charged but not received the confirmation from Yatra.
We apologize for inconvenience caused.
We would like to inform you that your payment is already updated with YT14768624 and for rest we have checked from our end the payment was not charged, so kindly cross check once again with concern bank with below mentioned details.
rest not charged
[protected] [protected]-[protected]-18 17:43:41.277 NBK State Bank Of India INR 4396.00 NA Awaited
Please do not amend the subject line while replying.
Regards,
Fraud & Risk Management
Please, help me to get my money back, please treat as a serious issue, this yatra people are taking me for granted..
Despite of sending the Ac statement on 24 and 25 june of my sbi ac [protected] and the avenue india pvt ltd Ac which is the payment gateway for yatra.com and the Ac no is [protected]which they are holding, people sitting at the senior escilation team asked me to send the bank statement again today on 27 june. This is the investigation they have made in last three days..
They are not willing to pay my money back, they just send me a mail money not charged, mentioned in my last complaint..
All i need is money with interest now along with compensation to the harassment they made to me from last 9 days with all my mobile bill.
Please help to get my problem solved and get my money back.
Vivek Arya
[protected]
They are not willing to pay my money back, they just send me a mail money not charged, mentioned in my last complaint..
All i need is money with interest now along with compensation to the harassment they made to me from last 9 days with all my mobile bill.
Please help to get my problem solved and get my money back.
Vivek Arya
[protected]
Dear Mr Arya,
Greetings from Yatra.com
Regret the inconvenience caused. Our team has tried contacting you. However, call went unanswered. We would like to inform you that after checking the details with the concerned department, we would request you to check the attachment and forward the same to your bank as the amount is not charged from Yatra's end.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
Greetings from Yatra.com
Regret the inconvenience caused. Our team has tried contacting you. However, call went unanswered. We would like to inform you that after checking the details with the concerned department, we would request you to check the attachment and forward the same to your bank as the amount is not charged from Yatra's end.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
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At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.
Best Regards
Yatra Care