[Resolved] Yatra.com — Not accepting fault and refunding not done | |||||
Yatra reference number[protected]. I booked my bus ticket from yatra.com for Paulo travels for date 21/09/2015 having yatra reference no. 15345984 and PNR no. P[protected] from goa to bangalore which was to pick me from paulo office in margao near margao ktc. The booking ticket shows the bus was supposed to pick me up at 21:16 from margao. On 21st, at 20:00 I recieved a call from paulo travels that the bus is leaving from margao, which can't wait any further. On enquiry and continuous calling paulo travels, they said ther's only 1 bus for bangalore @ 19:50 from Margao which had its starting point at Panaji at 1915 hrs. My online booked ticket from your app lead me to suffer a lot, which conveyed the wrong bus timing. I contacted earlier with ur support team, and to my suprise they dont wanna check the details of my bus tickets and not even understanding what I am saying. They responded the bus was on time(I mentioned that fact on my mail itself) and not ready to accept that the fault was in the from yatra.com which lead me to suffer a lot. I want my money refunded asap.Hope you will look forward in this matter and take necessary steps to refund my money back. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Customer,
Greetings from Yatra.com!
Regret the inconvenience caused. We have contacted the bus operator and he advise that another passengers has also boarded the bus from your boarding point. Bus was operated on time. Hence, we are unable to process the refund.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
Regret the inconvenience caused. We have contacted the bus operator and he advise that another passengers has also boarded the bus from your boarding point. Bus was operated on time. Hence, we are unable to process the refund.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Dear Rohan,
Greetings from Yatra.com!
We sincerely apologize for the delay in response. Would like to inform that full refund has been initiated on 15 Oct and it will be credited into your account within 3-5 working days. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We sincerely apologize for the delay in response. Would like to inform that full refund has been initiated on 15 Oct and it will be credited into your account within 3-5 working days. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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Greetings from Yatra.com!
Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care