[Resolved]  Yatra.com — Not picking up the calls from my no.

Address:Lucknow, Uttar Pradesh

Dear Friend . .
I have booked a holiday package for leh .
finally after discussion with niti tyagi on 14.06.14 i deposited the money on 16.6, 14now Mr Mathew ext no 3724 is saying you have to travel on 2nd of Julyan i[censored]ou check the recording of 3.58 you will see a per saying " abe call rakh de kaat phone kaat" the way of talking persons not picking up the call from my no(1)Deepak Kumar Ext No 5953 (2) Vinay Kumar Ext No 3723
i want you please check my all the recordings .
finally Ms Niti Tyagi resolving the issue asked me to deposit the money by monday morning ie on 16.06.14 i deposited the money now Mr Mathew Ext No 3724 is saying your booking stands cancelled now you have to travel on 2nd of July please i will request to listen the recording of 3.58 pm and listen what he said at the last line before disconnecting the phone . . . now i have deposited the money and my tour is not fixed my daughters classes will reopen on 2nd of july...
please revert back to me if possible
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Aug 13, 2020
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Shekhar,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers, please consider this as an aberration and allow us sometime to get back to you.

Best Regards
Yatra Care
Dear Shekhar,

Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve. Our customer care team would have contacted and we hope they have been able to resolve your concern to your satisfaction. Please be assured that we have taken very strong action against this incident. Please consider this as an aberration and we look forward to keep assisting you with your future travel needs

Best Regards
Yatra Care

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