Yatra.com — Payment Dispute

Address:Mumbai City, Maharashtra

Yatra is very worst company which i have seen in my life ever. i can't express my frustration in words
past from 8 months i am continuously doing follow up for my payment dispute some time they are saying we are unable to fetch the data from system some time they said we have not received the payment from ICICI gateway
some time they are suddenly changes their statement no have received the money from ICICI but not from HDFC
this is very unprofessional and irritating.

i don't know whether i'll get my money back or not but i'll suggests all the people who are all reading this please please
please DONT BUY ANYTHING FROM YATRA.COM.

This is the world worst worst worst company.

i don't know but take this ref. no i have received it from yatra support centre : 12709874.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Rahul,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care
Dear Rahul,

Regret the inconvenience caused. We are looking into your query and would respond to you at the earliest . Request your patience in this interim.

Thanks,
Yatra Care
I hope this time you guys will given me the concrete answer and will not change the statement as i had a experience from
past discussion with your supervisor.
I knew it you people are very very slow. still there is no reply. you guys are providing very wrost and poor service to the customer.
please make a note of it if this case is in your favour then you guys have to compensate for this.

because you guys have been used my 12222.00/- in past 8 months.
Dear Rahul,

Regret the inconvenience caused. Refund of INR 12, 222.00 has been initiated from our end and it will take 3-5 working days to be credited into your account. Hope your query has been resolved.

Thanks,
Yatra Care
After eight months you guys finally agree upon that there was problem in your end and you have been charged the amt on both the credit cards. Unnecessarily you were keep on sending me false transition details of ICICI bank which was wrong.

I need complete ratification on it why you guys sent me an wrong transaction details multiple times and raised a request to talk to bank and go for grievance readdressal.

As i said, i need compensation on it because you guys have been used my 12222.00/- in past eight months and west my time for this silly problem. i am not saying intentionally you have done this but directly - indirectly you guys have been used my money by giving false statement.

so make a provision to compensate for the same i am having all the mails where you guys have been clearly mentioned many times
and over phone also you have received the money from only one bank not from the both the banks.

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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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