[Resolved]  Yatra.com — Poor experience at higher cost

Address:

Gautam Buddh Nagar, Uttar Pradesh

Recently i booked the andaman tour with yatra.com and the overall experience has been below average. Booking Reference: S1182774. I would like to highlight the following: 1. The travel itinerary we received before our travel was different from what we actually experienced. Both the cruise (from Port blair to Havelock and return) were changed from morning to evening because of which there was a lot of time wastage. Our itinerary was changed without any prior information. 2. The person in Delhi with whom i booked my travel (Mr. Nikhil Kalra) is totally unprofessional. I called him atleast ten times from Andaman out of which 7 times he didnt pick and 3 times he picked and put me on hold for atleast 20 mins. 3. The cost of the trip considering the inclusions was too expensive. When we met other families there, their inclusions were more than ours at about 80 % of our cost. 4. Guided tours were also not very well organized. We always have to wait for the transport during pickups . In havelock, the transport reached one hour late. I hope yatra will take this feedback positively and take appropriate steps to improve the customer experience.