[Resolved] Yatra.com — Pre booked and payment made (before one week) hotel room was bounced back just few hours before stay | |||
I have pre booked a hotel through yatra.com for my stay in Kodaikanal and have paid the full amount well in advance(one week before). To my surprise the customer care called me the day before my stay date . Since I was travelling I couldn't attend their call, but they left me with a message to call back without communicating the information. I tried to call the number which they mentioned but got no response. To find out why I called the customer support number and asked the reason, to my surprise they said my room booking was declined by the hotel and they also said me to they cant find another room. They were soo lethargic to inform me only few hours before our stay without any alternative. Because of them I have to cancel all of my plan and return. For good sake I went with my Friend, if I would have travelled with my family we would have ended up with a very big problem. My booking ID for reference : [protected] Travel Date : 25-Mar-2016 to 27-Mar-2016 Location : Kodaikanal Hotel Booked: Highland Parade Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I will surely not return to yatra.com for any bookings and I will not suggest my frds too even if yatra.com provides booking for free
Reply
My ticket was not booked and my money was lost, it lost 6000 for my booking but it was not booked, please give my refund and, i want my money BACK
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Dear Karthik,
Greetings from Yatra.com!
We sincerely regret for the inconvenience caused. We would like to inform you that our team is working on this with priority and shall revert you at the earliest. Request your patience in the interim. For any assistance you can call us on[protected] /[protected]. For holidays please call on [protected].
Best Regards,
Yatra Care
Greetings from Yatra.com!
We sincerely regret for the inconvenience caused. We would like to inform you that our team is working on this with priority and shall revert you at the earliest. Request your patience in the interim. For any assistance you can call us on[protected] /[protected]. For holidays please call on [protected].
Best Regards,
Yatra Care
Dear Karthik,
Please accept our sincerest apologies for the inconvenience faced by you and your team during your holiday to Kodaikanal. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that full refund has been initiated and it should have credited into your account.
Once again, We would really appreciate if you would allow us another chance to organize your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Please accept our sincerest apologies for the inconvenience faced by you and your team during your holiday to Kodaikanal. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that full refund has been initiated and it should have credited into your account.
Once again, We would really appreciate if you would allow us another chance to organize your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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