[Resolved]  Yatra.com — reference no. [protected]

Address:Mumbai City, Maharashtra

We have book the Mumbai- Delhi return Air tickets with the reference no. [protected] vide Ft. Go Air G8-336 for 25th Oct.14 & spice jet Ft.GS 437 for 10th, Nov.14, in the name of Sunil Gupta & Shashi Gupta. The both the tickets has been cancelled on 19th Oct & 7th Nov. 2014. As per return rules the balance cancellation amount should be transfer in out Bank but the Yatra failed to do so. In spite our several remainder, we have not received even any reply till d date. This is highly shameful and compel not do any further business with them. Sunil Gupta, Ex. OS dept.ur. Ministry of Home Govt.of India cell [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Nov 26, 2014
Updated by Sunil Gupta 53
Further this to inform that someone from Yatra.com, phone number [protected] called by given my complaint no.[protected] and asked my Bank details for the transfer of cancellation balance amount for the Yatra booking reference [protected].

Its looking suspicious since the Air Ticket books on line hance the Yatra.com having my all the bank details.

Please clarify why the Yatra.com require my bank details, if it is necessary they should reply my mail.
Complaint comments 

Comments

Dear Sunil,

Thanks for sharing your reference ID and contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care
Dear Mr. Gupta,

Greetings from yatra.com!

Our team has been in contact with you on the above query. We have processed the refunds on the above booking from our end and would share the refund details with you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

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