[Resolved]  Yatra.com — Reference S1119835

Address:

Chennai, Tamil Nadu

We planned for a short holiday trip for 3 couples who had undergone some or other medical treatments and wanted to go for a vacation on the advice of the doctor. So we saw the Darjeeling – Gangtok package on “YATRA.COM” and booked the flight tickets & hotels with full payment of 2, 18, 000/- We left from Chennai on the 27th October 2014 with 2 couples on board, the third couple cancelled their tickets due to medical emergencies. Our flight landed at Bagdora and Ms. Seema from Yatraa came to pick us up. We reached Darjeeling without A/C vehicle, but we have booked A/C vehicle. When we reached Darjeeling we were shocked to see that the Hotel (Hotel Sanderling) was under renovation & closed for the past 3months. It’s very upsetting for a heart patient & BP patient to reach a place & then know that there is no place for us to stay. We had contacted the emergency number you sent but we dint get any response. We had to find a new place to stay after waiting for 3 hours outside the hotel. Its very saddening to know after full due payment on the start of the trip we had to go through so much difficulties. We had called Mr. AVIEK SHAH – [protected] who had promised us that the company would refund the amount and stopped us from booking FIR. Its only because of Mr. Jigme – the owner of Seven Seventeen that we got a stay for 3 nights in Darjeeling and we had to do the payment from our pockets. After this we went to Gangtok – over there also we had to face problems “ Hotel View Point” was booked which was a LABOUR CLASS HOTEL with no parking facilities, carry our luggage for nearly ½ km, the hotel was stinking with liquor and cigarettes. ITS REALLY SHOCKING AFTER ALL THE PAYMENT WE GET SUCH A RESPONSE FROM YOU GUYS!!! Again we had to search for a new hotel and pay from our pockets. For sight seeing also we had to get our own vehicle!! The only hotel in which we stayed was on our return back to siliguri in “SUMMIT MILESTONE HOTEL & SPA” We just request you to please refund our amount back or else out of necessity we have to book a FIR and go to consumer court. HOPE U GUYS WILL REPLY BACK TO OUR MAIL AND RESPOND TO IT Thank you, Mahender Kumar