Yatra.com — Refund for the cancelled package

Address:

Gurgaon, Haryana

FYI... We had booked the holiday package online though Yatra.com which had cost us around Rs.70, 000 in total inclusive of hotel and flight bookings in the month on Jan 2015.The booking reference no. is : [protected] However, the flights included in the package got cancelled which was informed by the Yatra''s representative . Due to the unavailability of other flights we requested their team to cancel the whole package and proceed for refund. The same was acknowledged by the representative and we were informed that the whole amount will be refunded within 30 days. Now, it has almost been 3 months (90 days) the refund is still pending. Moreover we have been sending continuous reminders through my daughter''s e-mail, to their team but there is no communication from their end in this regard. On calling at the customer care to inquire about the status of refund they put our call on hold for hours without giving reply. This is actually a sheer negligence and harassment from their end. It is a great hassle for me being a single lady. If I would have put this amount in bank i could have got interest on the same as Rs. 70000 is not a small amount. Kindly assure I should get my refund at the earliest.