[Resolved]  Yatra.com — Refund of SpiceJet Booking PNR UER5GE: 28th Dec 2014 -Kathmandu to Delhi for MR. BISHT

Dear Yatra guy / Salman's representative, Your ads show Salman getting the best deals from any airlines. For last one month, you people couldn't manage to get my refund from spicejet for the said canceled flight on 28th Dec. I got fresh tickets at much higher price on 23rd Dec via Indigo through your portal only. I was told that it would take only one week to 10 days at the max. I called your office around 15 days after returning and still the call rep said that she is unable to process as Spicejet has not refunded. I am utterly disappointed that Yatra has not still armtwisted Spicejet to payback refund to your portal. Meanwhile all this month, your portal or agency continues to display various Spicejet flights itinerary. You are booking their flights and even getting your commissions from them. I am surprised that while you are forwarding money from customers to Spicejet, you can not refund my money back to me. You are the handlers of all Spicejet bookings from your portal. Leave aside your tall claims of getting deals, here you are not refunding money from an airline company to whom you are booking fresh customers. I hope an urgent action would be taken soon Dr Surender Singh Bisht MD, DNB(Paediatrics) Fellow Neonatology( AIIMS) Sr Specialist, Pediatrics, SDNHospital [protected] Forwarded message[protected] From: "surender bisht" <[protected]@gmail.com> Date: 26-Jan-2015 10:08 pm Subject: Fwd: SpiceJet Booking PNR UER5GE: 24 Dec 2014 Delhi-Kathmandu for MR. BISHT To: <[protected]@spicejet.com> Cc: Dear sir/madam, Please see the attached mail. My family of 4 members were supposed to fly back from Kathmandu to New Delhi on 28th Dec 2014. Our flight to kathmandu was rescheduled to 3.50 pm on 24th Dec. On 23rd night at 9 pm, I received a SMS that our return flight on 28th stand canceled. We talked to Yatra and they talked to your rep that full refund for those tickets will soon be given back. Still no refund has been received from Yatra who on inquiring put the entire blame on spice jet. I hope that the new Spicejet management will try to restore the already eroded customer faith and relationship by acting urgently on my refund. Thanks Dr Surender Singh Bisht MD, DNB(Paediatrics) Fellow Neonatology( AIIMS) Sr Specialist, Pediatrics, SDNHospital