Yatra.com — refund related | |||
I had booked 2 flight tickets from Yatra.com for traveling from Bagdogra to Kolkata for 17th of December 2014 by Spicejet flight number SG896, confirmation number PNR ZF75GE. The flight was canceled by the Spicejet and was informed on SMS. I called up Yatra and updated my status and I was assured that I will be getting full refund of Rs. 5298/-. I reminded Yatra many times and I was informed that refund will be credited with in 7 working days in my account. My last call was on 9th Feb 2015. I have still not received the refund as yet. Kindly do the needful. Sangita Was this information helpful? | |||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Sir/Madam
Booking Ref No:[protected]
I would like to register a complaint on the abve mentioned ticket booked by me today from Banaglore to Kochi and return trip on 1st July 2015.
The total cost of the ticket was Rs.3710/- approax ( Around Rs.1695/- each) and it was clearly visible that both are refundable tickets.
Later I wanted to cancel that and when I checked with your customer care, it was mentioned that the cancellation charges were more than the ticket cost( cancellation cost around 1740) and since the ticket cost is lesser than the cancellation cost, I wont get any paisa back.
I was quite surprised..If this was the case, why refundable was clearly mentioned in the site?
Why a popular site like Yatra.com where crores of people believe and book based on the information given in the site is cheating those people?
Why cant you commit what you can provide and provide what you commit?
I would like to have a favourable reply from you asap.
Regards
Sreehari G
[protected]
Booking Ref No:[protected]
I would like to register a complaint on the abve mentioned ticket booked by me today from Banaglore to Kochi and return trip on 1st July 2015.
The total cost of the ticket was Rs.3710/- approax ( Around Rs.1695/- each) and it was clearly visible that both are refundable tickets.
Later I wanted to cancel that and when I checked with your customer care, it was mentioned that the cancellation charges were more than the ticket cost( cancellation cost around 1740) and since the ticket cost is lesser than the cancellation cost, I wont get any paisa back.
I was quite surprised..If this was the case, why refundable was clearly mentioned in the site?
Why a popular site like Yatra.com where crores of people believe and book based on the information given in the site is cheating those people?
Why cant you commit what you can provide and provide what you commit?
I would like to have a favourable reply from you asap.
Regards
Sreehari G
[protected]
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Thanks for sharing your PNR number. We’ll get back to you shortly. Apologies for the inconvenience.
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