Yatra.com — regarding refund and poor bookings

Address:

Mumbai City, Maharashtra

I and my friend had been on a vacation through yatra.com on 29th May. Our package was Nainital(2)-Corbett(2) we paid total Rs.26800 for 4 nights 5 days. Bookings done by yatra.com were not even worth 26800/- . bad rooms in Nainital. Bad rooms as in a standard room which was like a lodge and while talking and telling about bookings they told us that we have deluxe room. once we reached nainital they said your bookings are not done. We complaint about it, they neither shift us to another room nor another hotel. We had to JABARDASTI spend our 2 nights in that room, just because we had already paid them trusting them. Next day we left for corbett, they gave us stupid tents which were 990 per night. Spending night in those tents were not possible. we had to pay extra 2500 for a good room. Then what was the point in paying 26800/-? On top of that they hardly replied us back, they hardly pick our calls. If this is the service they are going to give their clients then soon this travelling site may just collapse. The itinerary given to us said Meals included whereas it didnt! they were supposed to refund us 2000/- which they didn't. This was my first and last experience with them. technically they are supposed to refund us the rooms money which they must have eaten up. Or else tell them to revert us back or give the break up of 26800/- as soon as possible! and refund our 2000/- back. our booking reference number: S876058