[Resolved] Yatra.com — reschedule/refund of ticket | |||
Hello Yatra Team, I have booked a round trip from Kolkata to Port Blair from 1 April to 7 April on 31 Jan and my booking reference number is [protected]. As it was showing on your website while booking that both tickets are refundable and it is also showing now in Yatra that both of my tickets are refundable (Please find the attachment for your reference). I wanted reschedule ticket from 1 May to 7 May and when I contacted you customer care, he refused to cancel my on-ward ticket and said only return ticket I can cancel. Thereafter, your customer care agent put me in conference with Spicejet to say it is not possible to cancel the on-ward journey ticket. Could you please solve this problem? Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Sujeet,
Greetings from Yatra.com! We have received the response from our technical department that fares selected at the time of booking was non changeable and non cancellable. Hence, only taxes would be refunded. Would request you to contact us on customer care number and we will be happy to assist you with the new booking.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Thanks,
Yatra Care
Greetings from Yatra.com! We have received the response from our technical department that fares selected at the time of booking was non changeable and non cancellable. Hence, only taxes would be refunded. Would request you to contact us on customer care number and we will be happy to assist you with the new booking.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Thanks,
Yatra Care
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Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.
Best Regards
Yatra Care