Yatra.com — service not provided according ticket Category | |||
Hey, This is inform to you that we don't get proper facility on trip. we have purchased AC sleeper from Delhi to riskiness. you guys changed bus timing again and again in a day. after confirm bus time we have received wrong address massage from yatra.com for boarding. when we reached to bus there was many much confusion to bus operator he take too much time to confirm us seat.when bus started water has fall down on us which was completely worst moment.we were late by 3.5 hours.Seat number was changed. seriously we are not satisfied with your facility and i want my money back from yatra.com. we have proper pictures of water falling. i request you please look into this and refund other wise i will submit a case in consumer court. PNR No. [protected] Booking Reference number:[protected] Date of the incident: 12-Jun-15 My mobile number: [protected] Regard's, Rohit Sharma Was this information helpful? | |||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Sharma,
Greetings from Yatra.com
This is with reference to bus booking, under Yatra Reference Number[protected].
We would like to inform you that we have checked with the operator. As per them operator can change the seats numbers manually without information to customers based on the senior citizen and lady passengers. This might be the reason for change in seat number.
Also they are saying that there is no complained regarding bus delay and water falling from AC. So no refund due to this ticket.
We hope this matter will not prejudice your view of Yatra.com and we look forward to assisting you with your future travel plans.
We would like to thank you for your patience and cooperation, and look forward to book your travels again.
For further assistance or clarification please feel free to contact us on[protected]X7) or you can write us at [protected]@yatra.com. Alternatively, you can reply on this email itself.
Regards,
Yatra Team
Greetings from Yatra.com
This is with reference to bus booking, under Yatra Reference Number[protected].
We would like to inform you that we have checked with the operator. As per them operator can change the seats numbers manually without information to customers based on the senior citizen and lady passengers. This might be the reason for change in seat number.
Also they are saying that there is no complained regarding bus delay and water falling from AC. So no refund due to this ticket.
We hope this matter will not prejudice your view of Yatra.com and we look forward to assisting you with your future travel plans.
We would like to thank you for your patience and cooperation, and look forward to book your travels again.
For further assistance or clarification please feel free to contact us on[protected]X7) or you can write us at [protected]@yatra.com. Alternatively, you can reply on this email itself.
Regards,
Yatra Team
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Greetings from Yatra.com
Booking reference[protected]
We sincerely apologise for the inconvenience caused. We would like to inform that this query has been forwarded to our concerned team.
We shall assist you as early as possible and request your patience in the interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care