[Resolved]  Yatra.com — Unable to provide accommodation

Address:

Cuttack, Odisha

Sir,
Me and my friends had been to Bhuj, Gujurat from 27.12.2013 to 29.12.2013 for a recreational trip. We had booked two rooms at Shiv Hotel, Bhuj; one room through Cleartrip and another room through Yatra (Bkg ID: YT[protected]. Payment was done through Internet Banking from my friend Debadutta Senapati's account on dt. 20.12.2013. On 25.12.2013, Yatra people called and said they don't have vacancy at Shiv Hotel, so they will provide us alternate accommodation at Hotel Swagat which Yatra.com claimed to be of similar quality. Total cost of booking was Rs. 4827 for 2 nights. On reaching the Hotel Swagat after our long journey, we found it to be sub-standard and it looked more like a guest house than a 3 star property as claimed by Yatra.com. Also, the room tariffs displayed at the hotel was not even close to what we had paid online. But, that is not the end of story. On asking the hotel owner, he said he has not received any confirmation from Yatra.com and he did not allow us to check-in. I immediately called Yatra.com helpline and made them aware of the situation. They said they will arrange some alternate accommodation for us, but we denied this time because we had lost faith on these Yatra people for the reception we received at the hotel Swagat which they had provided as alternate accommodation and also because we had travelled from Cuttack, Orissa and were very tired. We somehow managed to get another room at Shiv Hotel on our own and stayed there as our other friends were staying in one room we had booked over Cleartrip. After this incidence, I talked with Yatra.com representatives for refund of my booking amount as they could not provide any accommodation even after changing the accommodation 2 days before our arrival (on 25.12.2013) but, they did not believe us or what, they said me to send the hotel bill of Hotel Shiv where we stayed after not getting accommodation at Hotel Swagat. I sent them the bill through e-mail at [protected]@yatra.com, and after that there has been no reply from their side ever since. Yatra.com should refund me the booking amount for allotting poor standard hotel as alternative and for being unable to provide accommodation at Bhuj on the day of arrival.
Regards, Mr. Manoj Gowda, [protected]