Yatra.com — We were forced to change hotels

Address:

New Delhi, Delhi

I have made a booking for Goa from 8th to 11th feb and when I was making these booking I was told that your resort that is Osborne holiday resort is 3-4 star hotel, I made the payment and got the booking in hotel voucher and confirmation, now when it's just 7 days from my decided date I have got a call that says you ll have to change your hotel and the mail says your last hotel was 2 star hotel so we are giving you alternate option for another 2 star hotel, I mean what is that are you fooling your customers ?? Once you told its 3-4 star hotel and now saying it was 2 star, your agent told me that we just see the ratings on site and provide you the information, so is it our mistake that you do not have updated or right information ??? Or even I was never been told that it's 2 star hotel even after confirmation voucher. We want a same category hotel or you just deal with the flight we will deal with hotel thing. I gotta book these complain on consumer court as well, because that's not a customer satisfaction deal . I'm forced to adjust with things.