Yatra.com — Worst customer service - refund is not initiated | |||
We had a bad experience with yatra. ( SERVICE NUMBER S1252418) I will point it one by one.. ( after reading all these - u will surely dont choose yatra) 1. While reaching havelock.. the symphony palm beach resort told that we dint get any reservation for us. We got soo much tensed and helpless. Their customer service is very very very worst. They were not at all picking up the call.. then y the hell they have given 'emergency number(utter waste)' ???? .. After 1 and half hours the hotel pple saw us waiting for a long time in reception and called us back and gave me a casa room for 2 nights. (but in voucher it was is 1 casa and 1 cottage room) 2. Candle light diner was booked in symphony palm only.. but the hotel pple told that they dint get any info about that.. and I tried to call them for about more than 10 times.. and noooo response from them.. the next day only the candle light dinner was arranged in another resort, which was "veryyyy idiotic".. the menu very very very cheap.. which will not cross more than 1500 rupees(for couple).. But yatra charged 4000 for that.. the resort pple told that ur candle light dinner does not have desserts and welcome drink anything.. 3. The third day in havelock.. the itenirary was to have breakfast and come to port blair and visit museum and other places in port blair... but they booked eveing 4 o clock journey to portblair and "wasted the whole day only in one small beach at havelock".. since we was forced to vacate the room by 8 o clock morning, our day went fully in that beach alone.. ( wasted a whole day) 4. They made us soo much tensed. So that we cannot enjoy well here. Our honeymoon trip is more or less spoiled by YATRA.. 5. The three island cruise is also cancelled since it is under maintenance it seems and Wednesday it is closed itseems.. ( TO NOTE : WHILE FRAMING OUR ITENARY ITSELF THEY three island cruise was not operating) . WE GOT COMPLETELY CHEATED BY YATRA I asked A REFUND For candle light dinner and there was no sight seeing in portblair AND ALSO U HAVR TO PAY ME FOR MAKING US TENSED AND NOT ENJOYING.. WE WENT SIGHT SEEING ONLY 2 DAYS.. FOR THAT 60K is more than enough... but they have costed me 80K. TO YATRA : Just count the number of received called from my number.. it wil be more than 30 times in 2 days. U guys are not attneding. "Only new booking team is attending to make pple fools." Regards, Selva Was this information helpful? | |||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
I have mailed u long back ( twice) .. There was no response from u..BUT NOW U R RESPONDING HERE..!!
U GOT ALL THE MONEY SO THAT U ARE NOT RESPONDING TO CUSTOMER.. SUPER ..!!
Dont know how to believe u still.. U Guys must pay me a lot for making my honeymoon trip a worst one..
After loosing my patience only I posted in consumer complaint.
I need REFUND.. My friend went recently to andaman.. He just went for 60K( with separate car and AC deluxe rooms).. 80K is too too much for the service that i faced up.
One more point I missed up..
In my Itenary u mentioned that the car is "non-disposal basis" .. but i dint get such service..
By calling u from Andaman .. Ur SO CALLED CUSTOMER CARE, made my call to wait for long time (later u cut the call).. My mobile bill was more than 1000 rupees.
U GOT ALL THE MONEY SO THAT U ARE NOT RESPONDING TO CUSTOMER.. SUPER ..!!
Dont know how to believe u still.. U Guys must pay me a lot for making my honeymoon trip a worst one..
After loosing my patience only I posted in consumer complaint.
I need REFUND.. My friend went recently to andaman.. He just went for 60K( with separate car and AC deluxe rooms).. 80K is too too much for the service that i faced up.
One more point I missed up..
In my Itenary u mentioned that the car is "non-disposal basis" .. but i dint get such service..
By calling u from Andaman .. Ur SO CALLED CUSTOMER CARE, made my call to wait for long time (later u cut the call).. My mobile bill was more than 1000 rupees.
U have promised to refund Rs.11, 000 but I dint get that amount still now.. Rs.7000 for not taking any places in Port Blair and wasting 2 days completely over there..
And Rs.4000 for the worst candle light dinner in a worthless hotel and also to spoil our honeymoon trip..
-Selvaraj
-Ramya Selvaraj
And Rs.4000 for the worst candle light dinner in a worthless hotel and also to spoil our honeymoon trip..
-Selvaraj
-Ramya Selvaraj
We had a bad experience with yatra. ( SERVICE NUMBER S1252418).
We tried to contact the customer care people regarding the issues we had during our trip and no one responded properly. So we posted in consumer complaints and after several discussions the yatra people accepted to refund Rs.11000 on March 2015.
But after few days they responded that only Rs.7000 can be refunded and yet they have not refunded the money. It has been nearly a month.
The service provided by yatra was too bad and the customer care was extremely poor in service. Instead of enjoying the trip we had to sit and call the customer care people the whole day.
So for causing such inconvenience and response delay Yatra has to refund an amount of Rs. 11000.
And service providers like Yatra should be severely questioned by law for cheating people.
To Yatra people:
Better refund the amount to avoid further complaints. Instead of being so lethagic at your service you can just stop your service which will be the good you do for the people.
We tried to contact the customer care people regarding the issues we had during our trip and no one responded properly. So we posted in consumer complaints and after several discussions the yatra people accepted to refund Rs.11000 on March 2015.
But after few days they responded that only Rs.7000 can be refunded and yet they have not refunded the money. It has been nearly a month.
The service provided by yatra was too bad and the customer care was extremely poor in service. Instead of enjoying the trip we had to sit and call the customer care people the whole day.
So for causing such inconvenience and response delay Yatra has to refund an amount of Rs. 11000.
And service providers like Yatra should be severely questioned by law for cheating people.
To Yatra people:
Better refund the amount to avoid further complaints. Instead of being so lethagic at your service you can just stop your service which will be the good you do for the people.
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