[Resolved]  Yatra.com — Yatra.com a fraud website. Booked for 2 Adults & 1 Child but booking done for 1 Adult and 1 Child

Address:Chennai, Tamil Nadu

Hi, I had made a booking for 2 adults and one child (3yrs age) Ref No. [protected] on 17th Aug 2014 by paying Rs.3200. But in voucher it is showing 1 Adult and 1 Child. When I Contacted yatra customer service and informed him about the website error the person told me that he will look into it and will provide me a resolution and is arranging a call back within 24hrs. When I customer care after 24hrs as there was no communication from the yratra side, the person in formed me that i have to pay 1500 extra at the hotel. I informed him that yatra itself was selling the same room at 3524 and hotel tariff for the same room was 4200. Now yatra was asking me to pay 4700 for a room which costs 4200. The person again asked me for 24hrs time for resolution. And promised me a call back by today ie 19th Aug 2014. But also when there was no response from yatra i called the customer care, I got a rude shock as the person on the other very rudely told me that, i had to pay 1500 extra as it was my error and i should have looked while booking and done it properly. He said it was not a web site error his back end team has confirmed the same. When i asked for a refund he said it cannot be done as there will be no refund as per hotel policy. I feel cheated by yatra. I had got numerous feed backs from friends asking me not to book from yatra. but i fell for the Rs.200 rate difference compare to make my trip. He has told me yatra cannot do any thing as it was not a web site error. i will request every one to stay away fro yatra as it is a fraud company.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Preshith,

Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care
Dear Preshith,

We deeply regret the inconvenience this may have caused you. We thank you for taking the time out in sharing your feedback which is been discussed and passed on to the respective team for providing better customer experience which you are entitled for. Our team has been in contact with you on the above concerns and hope they were able to completely address it to your satisfaction. We would want to inform that you only have to pay Rs. 465.00 directly to the hotel as a amendment fees. We hope this helps resolve your concerns and assure you of our best services at all times.

Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2576
    Pending
    348
    Resolved
    1921
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information