[Resolved] Yatra.com — Yatra.com, avoid using it. | |||
We travel frequently. I always book tickets for us. I booked air ticket by Yatra Mobile app by my iPhone6. I selected the booking time of 8:00 AM of 24/11/2016 and after payment I was surprised to see the tickets, which is of 5:45 AM of 24/11/2016. That was a application bug. I raised a complain immediately after getting my online ticket. Customer guy replied that you will get reply within 24 hrs. But I didn't received any reply within 24 hrs. So, I called again after 30 hrs after my complain lodged. After contacting customer care, he sent a manual manipulated log will not correct details. and they are asking for screen shot for time selection, what a stupid question was that. No one takes screen shot of selection of flight while booking tickets. Will not go for yatra.com for any new booking. And suggesting you guys to be careful. YATRA REF NUMBER[protected] Was this information helpful? | |||
Dec 24, 2016 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 22, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Ms. Afroz, Greetings from Yatra.com! Thank you for contacting us and we regret the inconvenience caused. As per the reservation history the booking has been confirmed for the same flight that you have selected online. However we would request you to kindly share the screen shot of your search with us on [protected]@yatra.com and we will get it checked with the concerned team. Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. Kind Regards, | |||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
intitally before the booking the package was daily getting several calls. now since the booking and partial payment has been made. they are not responding to my query. very unprofessional behaviour from them.
i am really regretting that i took message from them.
pl. help