[Resolved] Yatra.com — Yatra.com is not refunding my money | |||
Hi, I am Sachin Srivastava, I booked the hotel pachmarhi situated at Patel Road, Pachmarhi for 3 days, start from 20th june to 23rd june 2014.After booking, Yatra people told me that in this hotel the rooms are not available and ask me that they will gave some other hotel, for that they gave me choice that hotel paradise is good. I told them that I search this hotel then will confirm you, but they already confirm that hotel for me without intimation. After searching I found that this hotel is not good, so I told yatra executives that I dont want to stay in this hotel, you gave me room either in same hotel pachmarhi or gave me refund. But these executives waste my time and from past 10 days they told us that they will revert back soon. Please help me out for getting refund from Yatra.com. My booking reference no. is [protected]. and hotel confirmation number for Hotel pachmarhi is YAT[protected]. Thanks Sachin [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
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Hi, After logging the complaint in this portal we got a call from no. [protected] Mr Suresh Singh, He is asking me the details of all my bank account as well as CVV no. of my cards also the PIN number of my cards, But I refuse to gave the cvv and pin no. of my card, I only gave the my bank account details. Yatra people ask so many things about my bank account and m got frustrated with this. Please help me out to resolve my refund issue.
Thanks in Advance.
Sachin
Thanks in Advance.
Sachin
Dear Sachin,
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the full refund of INR 12678 on 13th June under booking reference no# [protected]. The cre dit for this transaction would appear in your account within the next 4-5 working days.
Best Regards
Yatra Care
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the full refund of INR 12678 on 13th June under booking reference no# [protected]. The cre dit for this transaction would appear in your account within the next 4-5 working days.
Best Regards
Yatra Care
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