[Resolved]  Yepme — Didnt Deliver My Product

Address:

Yavatmal, Maharashtra

I am From Yavatmal (MH) I Had Requested For Replacement Of My Bought Product i.e Product No. 10420981 And Send The Origional Parcel To The YEPMES's Address. As Yepme Received My Product By Speed Post (EM[protected]IN) And After Checking The Product Yepme Further Send The Replaced Product i.e Product No.10522252 By Courier On 9th October 2014. But As Yepme Had Informed me By SMS that I Would Receive The Product Till 14th Of October 2014 ; I Havent Yet Received The Product Though The Tracking Details Shows That The Product IsOut For Delivery From Last 1 Month. And Now Yepme informed me that I've already received the product and their panel also shows that I have received the product. To know the status of of my order when i checked the respective courier site's tracking info their details shows that the product is out for delivery from 14th October 2014. To complain about this mess when I call the customer care service of Yepme they first listened the problem and told me that they have registered my complaint and the issue will be solved in 48 hours.Since then I have frustrating experiences with their customer care representatives that nobody satisfactorily replied to me in 20 days and 27 calls after the first call. Being felt hopelss and betrayed I look forward to my last hope that is I contacted directly to the respective courier service.And as I have expected they informed me that there was absolutely something went wrong in my consignment and assured me that they will try hard to get me my consignment parcel within 4 days or I may cancel the product and ask for the refund to E-retail site i.e. Yepme .Obviously I am frustrated By Yepme customer care services so I wanted refund but the Yepme Customer care service representatives are purely neglecting the fact that I havent received my product And keep telling me that as their panel shows the order is delivered I cant get any refund.These hopeless guys didnt even bother to contact the courier service provider. And Thats The Problem Of Mine. I Didnt Get Product. I Wont Get Refund. And Nobody there in Yepme.com will bother to find solution here. So please Guys Tell Me What Should I Do In This Fiasco. MY ORDER DETAILS ARE: PRODUCT NO. 10522252 CORIER COMPANY: OverNite Courier (AWB. NO. [protected])